Background Live Support Software
Giving your software the name of a whole Category of software is quite a daring move. Their name”LiveChat” clearly sends out a message:”we would like to shape the market” We are going to figure out whether that is true. Live Support Software
It is worth noting that unlike other suppliers in this area, LiveChat bills you a concurrent user. That means one seat can be used by numerous agents, which is very advantageous if your staff works in shifts.
There are five different pricing tiers to choose from: the affordable bundle”Starter” is priced at $16 a month. If you need more than just four themes and a complete chat history, you should have a look at the”Team” ($33) program. The”Business” ($50) tier is designed for bigger teams and provides a staffing prediction as well as a work scheduler module.” Enterprise” gives you a dedicated account manager in a cost of $149 per month.
We know that when you create a decision to buy Live Chat Software it’s important not only to observe how experts evaluate it in their reviews, but also to find out whether the real people and businesses that purchase it are actually happy with the product. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that gathers customer testimonials, opinions and LiveChat reviews across a broad selection of social networking websites. The information is then presented in an easy to digest form showing how many individuals had positive and negative experience with LiveChat. With that information at hand you ought to be armed to make an informed buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Meant for your service and support teams. It includes tools which you can use for your internet sales and marketing, web analytics, and live customer support or support requirements. The platform enables you and your team to talk with clients and potential customers directly on your sites and in real time.
There are three Major components of LiveChat — a Online chat window, online control panel, and operator application. The operator application has cross platform capacities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a wide range of attributes and Capabilities, and likely the most tools one of the live chat solutions that we have reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, customer engagement, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, conversation polls, and more.
In addition, it provides real-time website traffic Monitoring, dashboards and statistics, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, it is also available in Many Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become among the most outstanding enterprise chat alternatives relied upon by major international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with heaps of other applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your visitors in real time. You are able to check if they are using shopping cart, or abandoning an arrangement –and encourage them to talk if they do. Your helpdesk team representative can speak to more people in less time compared using a telephone representative. The program can quickly generate reports for every one of your helpdesk team representative, analyzing their number of chats, time spent with a client, or conversation invitations. You get to assess the speed of your group’s responses and evaluate how to improve your service. Live Support Software
Integrated ticketing system
While other similar systems provide only basic live Chat with a couple extras, Live Chat provides complete help desk functionality with its own ticketing system built into the platform. For this , you gain a significant advantage over your competitors, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and telephone can’t handle, and lets you get rid of lengthy queues while engaging customers with your fast answers. Its ticket management capacity allows to source tickets from discussion and mails, label tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of chat and ticket Reports which may be used to spot areas that may be improved and optimized. It’s possible to quantify chat duration, first reaction times, and queued visitors. These reports, together with staffing prediction, can enable you to adjust the amount of agents to cover all chats. Clients may also find the amount of chats, achieved goals, and customer satisfaction levels. Having complete visibility within your conversation history and performance metrics enable you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window kinds (embedded or pop-up ), six different themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that gives you even greater flexibility and management such as readily changing any portion of the chat window, both regarding looks as well as behaviour. You can even add your own social networking buttons so that your clients can reach your lover page directly from chat, and also customize agent profiles not only with names and titles but also with actual photos to find the best results. Further, you get to use engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for e commerce and Customer care
Efficiency is the name of the game for LiveChat. As Such, it is an perfect online chat software tool for e-commerce revenue and service that provides not only an efficient and reliable communications platform with your clients, but also aims and sales tracker. Embedding a few lines of code on your own sites and you are good to go, allowing a real-time instrument to engage and interact with your customers or clients, and quantifying the outcomes of those engagement. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android programs, you get anyplace, anytime global access and functionality for your online business. Live Support Software
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he receives a chat from Jane. He sees at the background she was requesting a return policy. As he anticipates — she would like to return her shoes. As it’s Simon who copes with yields, Dave transfers Jane into Simon. Dave also tags the conversation as”yield”.
Features: chat background, transfer, tags
Problem: Clients left on their own to wonder
Thanks to LiveChat Software, customer service agent, Dave, checks customers’ action on the site. He finds John Parker spends some time on a specific merchandise page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, so John decides to make a buy. John leaves a favorable comments about company’s customer service.
Features: visitors Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New sneakers but she would like to know what’s store’s return policy. She wants an answer to her question when possible but she doesn’t like making calls. Fortunately, she can begin a conversation with a live chat agent. Jane types inside her question oblivious that Dave can see what she is writing. As her question is quite a common person, Dave enters a previously saved material, so he does not need to write it on. Jane sends her message and inside a second she gets a URL to the return coverage and a full explanation of steps she needs to take. She completes the conversation and rates it as great.
Characteristics: live chat, Message sneak-peek, canned responses, representative rating
LiveChat offers the subsequent SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the details a look, and choose the best plan for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed yearly (or $39 billed yearly ) Ideal for fulltime assistance staff
Business Plan: $50 each seat/month billed annually (roughly $59 billed yearly ) Ideal for customer support section
Enterprise Plan: $149 Per seat/month billed only per year great for Fortune 500 businesses
LiveChat is among those products we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We’re surprised that in comparison to ClickDesk, which we had on our site earlier, the number of chat requests skyrocketed. Even though we used the same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your new ticketing system. Offline messages go directly into this channel and can be handled more easily by your team with different statuses (open, pending, solved).
It’s not the most affordable live chat applications but certainly one of the very best. Their support is top notch and, at the risk of repeating myself: the user-experience with their software is simply fantastic. If Apple were ever thinking of obtaining a live chat software, I believe they would have to look no further. Live Support Software