Intro Live Support Software
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party customer. There are lots of customizable aspects of this particular tool, and using live chat which can be found on your own site is a procedure that can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Live Support Software
The Live chat app is much more involved than your normal client. You will be able to see every one of the visitors which are on your website at any particular time, as well as their own IP address, their own referral origin, their local time, working system and much more. While some of this info will be much more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any assistance. They provide 10 days free trial, no credit card required.
Once you set up an account, You’re attracted to a site which seems somewhat old fashioned. It looks like it’s packed with advertisements, but it’s just a website version of ProvideSupport. If you wont let that bother you too much, you may read the upcoming steps that you ought to take, like customizing your conversation messenger window, add chat buttons to your emails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. You can also put in your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that match your website’s most important theme.
If you want to match your own Website’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions involving representatives. Another agent can follow-up the case and reply within minutes. It’s useful when an agent doesn’t possess the knowledge to address the case. Due to moving talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Live Support Software
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support interface. I overlook the personalization when it concerns the whole website. The image on the main page is a Stock image which provides you the belief that everything there doesn’t have any personality too. The movie tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of character might not have any effect on customer service on your website, it certainly discourages people like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every 2 months, every six months and annually. Paying annually is the best alternative or all the plans. They provide 3 plans — little company with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information gives you an insight in what customers are looking for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A little old look of the program, you might find there what you want to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no price for 30 days. All features (outside of further operators) could be accessed with this absolutely free time trial period. Provide Support won’t always harass you in the event that you don’t take advantage of the offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and service that’s provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to provide this program a download, check it out for 30 days, and decide in the end of the free period if you would like to keep from there. Live Support Software