Introduction Live Support Software
There’s no motive live chat should not be simple. Live Support Software
It is all about connecting with your clients and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for online shops give you a far too intimidating interface using tools that are overkill for such a basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat software that aids small companies provide instant replies and convert more prospects.
You’re not likely to locate anything crazy with this particular tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it rather simple to communicate with customers who need answers fast.
So let’s take a deeper look into the live chat platform to know who it is best for and all of the features are impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their site. Its attributes include unlimited brokers, unlimited chats, complete chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it’s normally positive evaluations. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review said that the program is easy to setup and navigate because of its user friendly interface. They also like the way the tab switches to a email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a positive review of Chat on G2 Crowd said that they have been able to convince customers to commit to a buy within minutes of communicating via the app. He also likes the way the tool provides them with a way to answer customers’ questions quickly and promote their goods without the usage of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra whined about becoming timed out with notifications. He explained that making it difficult to keep agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you may monitor your visitors. For example, if you are sitting on the Chat backend you have the ability to view which users are surfing your website in real time. So if somebody is looking at a pair of sneakers you sell on your website, you know precisely what to start talking about, and you have the instruments for creating canned answers for certain components of your website. Live Support Software
The obvious beginning to this particular review is the actual chat interface. Does this feel usable for both beginners and advanced users?
Everything begins by showing a chat box to the new visitor. If they have been to your website before, the representative on the backend sees all the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (where the talks come in real-time), but it also allows you to view previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a chat comes in, and you can schedule when you are available for chatting so that clients know when you’re online.
Implementing a conversation box on your site only takes a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box appears like before, during and after the dialog. Feel free to modify around colours, set causes for as soon as the chat box pops open and configure the types that you need individuals to fill out before talking to you.
You have the chance to go with the default stylings (which is fine,) however, the design tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who’d like to handle live chats while on the go. For instance, if you need to leave the workplace but still want to provide the best support out there, you won’t need to worry about it with a mobile app.
Pretty much all the features that you would find on the regular dashboard are taken over to the mobile apps. You have settings for actually carrying out the chats, together with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who is on your site in real-time. Your customer service is constantly handled, as it functions like texting from your phone.
The reporting is just one of the strongest parts of Pure Chat, because it not only gives you the performance for exporting accounts, but it provides beautiful graphs and imagery for viewing chat metrics with time. You can track your client satisfaction to make decisions about your staff or to figure out which particular clients you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other options you will discover for live chat. For example, a blog is provided for reading about updates and tips, while the Guides page is full of advice on the best way to sell online, the way to manage rude clients, the way to get more live chats and more.
The FAQ page gives you an idea about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you’ll need to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are possible and they also offer email service in-app and on the website for all plans. Live Support Software
Pure Chat does not have a free trial. However, you do not want one at all, because the provider delivers a strong free plan that you can continue to use for as long as you would like. The paid plans are reasonably priced as well, and the monthly obligations bring along a broad set of features you don’t get with the free package.
Let us take a look at what plans you can choose from:
Free — For $0 you receive support for a single user, one website, unlimited chats each month, a one day chat history and native mobile programs.
Starter — For $20 a month you get support for 2 users, two websites, unlimited chats each month, a 30 day chat background, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything out of the former plan and support for five users, three sites and 90 days of discussion history.
Growing — For $100 a month you receive everything from the previous plan and support for ten users, five websites, an unlimited chat history and also the ability to eliminate the Chat branding.
We enjoy the Free program for people simply testing out the machine, but the genuine operation comes into play when you choose the Starter Plan. The only gripe I have is that you need to receive all of the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this article to find out more about how employing a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools that may assist you in keeping down expenses. In this report, we share with you a few answers from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who aren’t pleased with their services. Read the following directions to find out the cancelation terms and other details.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to react to customers’ queries from anywhere.
Popular Software Connections
When choosing a live chat program, it is important that the program integrates with other software your business is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for analyzing and small operations with only a few products and a single rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for companies with large aid groups. Live Support Software