Intro Live Support System
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party customer. There are many customizable facets of the particular tool, and using live chat available on your website is a process which may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Live Support System
The Live chat program is much more involved than your average client. You will be able to see each of those visitors that are on your website at any particular time, as well as their IP address, their own referral origin, their local time, operating system and much more. While some of the information will be a whole lot more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You’re brought to a site that seems a little old fashioned. It seems like it’s packed with advertisements, but it is just a website edition of ProvideSupport. If you wont let that disturb you too much, you may read the next steps that you ought to take, like customizing your conversation messenger window, add chat buttons for your emails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s emblem. You can also add your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your Site’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited . You can also see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing chats between representatives. Another agent can follow-up the situation and answer within seconds. It is useful when an agent does not possess the knowledge to address the case. Due to transferring talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Live Support System
Provide Support Cons
I’m not an avid fan of The look of Provide Support port. I overlook that the personalization when it concerns the whole site. The picture on the main page is a Stock picture which gives you the impression that everything there doesn’t have any personality as well. The video tutorial I saw felt automated, like it was not the real person speaking.
I like brands with personalities. While the dearth of personality might not have any impact on customer support on your site, it certainly discourages individuals like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four types of Payments, every month every two weeks, every six months and annually. Paying annually is the ideal option or all of the plans. They offer 3 plans — little company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF document in which they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor info gives you an insight in what customers are searching for. You’ve got tons of customization options that you may use in your chat.
If you’re not bothered by A tiny old expression of the program, you might discover there what you need to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any cost for 30 days. All features (outside of additional operators) can be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you if you do not take advantage of their supply, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and service that is provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat option on your site, our very best suggestion would be to give this program a download, check it out for 30 days, and choose at the end of the free period if you would like to keep from that point. Live Support System