Why choose Crisp? Live Support Tool
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way you can make the perfect choice for your business and startup as well. You may know how to compare live talks and that metrics might be important for you too. Live Support Tool
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re searching for quality support and not quantity and the pricing appears to outperform the benefit. Our choice was apparent at that moment: we needed to move on.
We found 14 times background, 30 days History and history (for higher plans that this is common), here the cost scaling was interesting. All live talks we attempted had that feature, a few at higher price tags, others combined with a poorly implemented search feature, therefore the history was not accessible. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake already once. We can not restrict on the connections we create because we actually wish to earn contact with all of them. Endless contacts was what we were searching for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They think the identical way we do at Storyblok, we do not wish to restrict the user to the use of this system (eg. Content entrances or contacts), we would like to scale as their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same site for more than 30 seconds”. Those causes are a fantastic method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component can be found in most options we analyzed and largely available in the first paid plan.
Ability to send campaign emails
From time to time we send emails Using our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send pertinent content according to some metrics those live talks provide. In all honesty, we’re not sending many mails, because we hate spam on our side. So we want to send specific mails to particular target groups and : we really like the execution in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Number of agents
The broker seats is rather Interesting, it is something you can control. You could choose one account for the entire group (which is cheap with the majority of options ), or you might go for one seat for every team member. Since we like to have that personal approach to our customers the notion of using one account for the entire group was dropped instantly. We have begun to compare the very first paid plan against the majority of the high tier plans to observe how the price scales again. The highest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their highest package has unlimited agents chairs included. Also, their free strategy permitted 2 agents, which was excellent for testing. Live Support Tool
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not actually use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our resources – so we concentrated on how they work and function together with Slack. We analyzed some of these and many are actually working very well. We found one that has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers a single channel to answer to your users using a very simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for the clients. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few things you saw that we contrasted the lower grade plans and attribute together with the maximum tier programs, some are economical at the beginning and be costly as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”ending” and those feature we didn’t need but might have to pay for. We’re glad to say that we think we have the best match for us, perhaps it will fit as nicely for you. We found the list of 8 aspects above is all you want to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We might have had exactly the exact same experience with other live chats too, but the price combined with the attribute set Crisp does offer, we would and already do recommend it to all of customers who are searching for a live chat themselves. We have updated to the Crisp endless plan some time ago, and are glad that we made that decision. In case you have a query or wish to tell us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! Live Support Tool