Overview Live Support Tool
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party client. There are many customizable facets of the particular tool, and using live chat which can be found on your own website is a procedure that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Live Support Tool
The Live chat program is much more involved than your normal client. You’ll have the ability to observe each of those visitors which are on your site at any given time, in addition to their IP address, their referral source, their regional time, operating system and a whole lot more. Though some of this info is going to be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re brought to a site which looks a little old fashioned. It looks like it is packed with ads, but it’s just a site version of ProvideSupport. If you won’t let this disturb you too much, you can read the next steps which you should take, like customizing your conversation messenger window, then add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s logo. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the site can be either chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your own Website’s style, you can personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . You can also see a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing discussions between agents. The other agent can follow the situation and reply within minutes. It’s useful when an agent does not have the knowledge to solve the case. Thanks to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Live Support Tool
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support interface. I miss the personalization when it concerns the whole site. The picture on the main page is a Stock image which gives you the belief that everything there doesn’t have any personality too. The movie tutorial I watched felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of character might not have any effect on customer service on your website, it certainly discourages people like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is your ideal alternative or all the plans. They offer 3 plans — small business with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor info gives you an insight into what clients are looking for. You have tons of customization options that you may use in your conversation.
If you are not bothered by A tiny old expression of the program, you might discover there what you want to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (outside of additional operators) could be retrieved with this free time trial interval. Provide Support won’t continually harass you if you don’t take advantage of the supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of charging and service that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our best suggestion would be to provide this app a download, try it out for 30 days, and choose at the end of the free period whether you would like to keep from there. Live Support Tool