Introduction Live Support Tool
There is no reason live chat should not be simple. Live Support Tool
It’s all about connecting with your clients and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores offer you a much too intimidating interface using tools that are overkill for this type of rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software which aids small businesses deliver instant replies and convert more leads.
You’re not likely to locate anything mad with this tool, but that’s the glory of this. The pricing is simple. The features are easy, and the total interface makes it rather easy to communicate with clients who need answers quickly.
So let’s take a deeper look to the live chat platform to understand who it is ideal for and all of those attributes are impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their site. Its features include unlimited agents, boundless chats, full chat background, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it’s normally positive ratings. We also shared its own accessible pricing options.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the app is easy to set up and navigate because of its user friendly interface. They also like how the tab switches to an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a favorable overview of Chat on G2 Crowd stated that they have been in a position to persuade customers to commit to a buy within minutes of communicating through the app. He also likes the way the tool supplies them with a way to answer customers’ questions quickly and market their products without the usage of phone calls.
Most Useful Negative User Review
An individual who left a negative review of Pure Chat on Capterra whined about getting timed out without notifications. He explained that this makes it difficult to maintain agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the ideal time depends on how well you can monitor your visitors. For instance, if you are sitting on the Pure Chat backend you’ve got the ability to see which users are surfing your site in real time. So if someone is considering a pair of shoes you sell on your site, you know precisely what to begin talking about, and you even have the tools for creating canned responses for certain components of your site. Live Support Tool
The obvious start to this review is the actual chat interface. Does it feel useable for both beginners and advanced users?
Everything begins by revealing a chat box to the new visitor. If they have been to your website before, the agent on the backend sees each of the customer information and interactions that have happened in the past. It works just like an instant messenger, (in which the chats arrive in real time ), but it also allows you to see previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you’re available for chatting so that clients know when you are online.
Implementing a conversation box on your website only takes a quick copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box looks like prior to, during and following the conversation. Feel free to modify about colours, set causes for when the chat box pops open and then configure the forms that you want individuals to fill out before talking to you.
You have the opportunity to go with the default option stylings (which is fine,) however, the layout tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who’d love to handle live chats while on the move. By way of example, if you have to leave the office but still want to provide the best support out there, you won’t need to worry about it using a mobile program.
Pretty much all of the features that you would find on the normal dashboard are all taken over to the mobile apps. You have settings for actually carrying out the talks, along with setting your availability, handling transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when seeing who is on your site in real time. Your customer service is continually handled, as it functions like texting from the cell phone.
The coverage is just one of the strongest sections of Pure Chat, since it not only provides you the performance for exporting reports, but it provides beautiful graphs and imagery for seeing chat metrics with time. You can track your client satisfaction to make decisions about your employees or to determine which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other solutions you will discover for live chat. For example, a site is supplied for reading about updates and tips, while the Guides page is filled with information about the best way best to sell online, the way to manage rude customers, the way to get more live chats and more.
The FAQ page gives you an idea about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are potential and they also provide email support in-app and on the website for many programs. Live Support Tool
Pure Chat doesn’t have a free trial. But you don’t want one at all, since the provider offers a strong free plan you can continue to work with for as long as you would like. The paid programs are reasonably priced as well, along with the monthly payments bring along a broad set of features you don’t get together with the free package.
Let us take a look at what plans you can choose from:
Free — For $0 you get support for a single user, 1 site, boundless chats each month, a 1 day discussion history and native cellular apps.
Starter — For $20 a month you get support for two users, two sites, unlimited chats per month, per 30 day chat history, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the former plan and service for five users, three websites and 90 days of discussion history.
Growth — For $100 per month you receive everything from the previous plan and support for ten users, five sites, an unlimited chat history and also the ability to eliminate the Pure Chat branding.
We enjoy the Free program for individuals simply testing out the system, but the genuine functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to find out more about how employing a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that can help you keep expenses down. In this article, we discuss with you a few answers from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that aren’t pleased with their services. Read the following instructions to find out the cancelation terms and other details.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to clients’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it is important that the program integrates with other software your business is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for analyzing and small operations with just a couple of goods and one rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for businesses with large aid groups. Live Support Tool