Intro Live Talk Online
Giving your software the name of an entire Category of software is quite a bold move. Their name”LiveChat” clearly sends out a message:”we would like to shape the market.” We’ll find out whether that is true. Live Talk Online
It’s worth noting that unlike other providers in this space, LiveChat bills you a concurrent user. That means one seat may be used by numerous agents, which can be very advantageous if your team works in shifts.
You will find five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 per month. Should you need more than only four themes and a complete chat history, you should have a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for bigger teams and adds a staffing prediction in Addition to a work scheduler module” Enterprise” provides you with a dedicated account manager at a cost of $149 a month.
We realize that when you create a decision to Purchase Live Chat Software it is important not only to see how pros evaluate it in their reviews, but also to find out if the real people and businesses that buy it are really happy with the item. That’s why we’ve created our behavior-based Client Satisfaction Algorithm” that gathers customer testimonials, opinions and LiveChat reviews across a wide range of social networking sites. The information is then presented in an easy to digest form showing how many people had negative and positive experience with LiveChat. With that information at hand you ought to be armed to make an educated buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your service and support teams. It includes tools which you can use for your online sales and marketing, web analytics, and live customer support or service requirements. The platform empowers you and your team to converse to customers and possible clients directly on your websites and in real time.
There are 3 main elements of LiveChat — a Online chat window, online control panel, and operator program. The operator application has cross-platform capabilities that allow logging in and chatting with visitors via mobile and desktop devices.
LiveChat Delivers a wide range of attributes and Abilities, and likely the greatest tools one of the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not only chat but additionally ticketing, client engagement, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat surveys, and much more.
In addition, it provides real-time Site traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or reports that are interactive. Besides English, it is also available in Many Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become of the very outstanding enterprise chat solutions relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of different platforms and applications, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention a few.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily monitor your traffic in real time. You can check if they’re utilizing shopping cart, or even abandoning an order–and invite them to talk if they do. Your helpdesk team agent can speak to more people in less time when compared using a telephone representative. The program can quickly create reports for each of your helpdesk staff agent, analyzing their amount of chats, time spent with a customer, or conversation invitations. You get to measure the rate of your group’s answers and assess how to improve your service. Live Talk Online
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its own ticketing platform built into the stage. With this , you acquire a substantial edge over your competitors, letting you quickly resolve customer problems. It does the heavy lifting, which email and telephone can’t handle, and allows you to get rid of long queues while engaging customers with your quick answers. Its ticket management capacity allows to source tickets from chat and emails, tag tickets, and accept automatic follow-ups.
LiveChat offers a Wide Selection of chat and ticket Reports which can be used to identify areas that may be optimized and improved. It is possible to measure chat duration, first response times, and queued visitors. These reports, along with staffing forecast, can help you correct the number of agents to cover all chats. Customers can also see the number of chats, achieved goals, and client satisfaction levels. Having complete visibility within your chat history and performance metrics allow you to fine tune your workflows and performance to be more responsive to your client’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window types (embedded or pop-up ), six pre-made themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which provides you even greater flexibility and management such as easily altering any portion of the chat window, both in terms of appearances in addition to behaviour. You could also add your own social media buttons so that your clients can reach your fan page directly from discussion, and also customize agent profiles not only with names and titles but also with actual photos to find the best results. Further, you have to utilize engagement images — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for clients.
Built for e commerce and Customer care
Efficiency is the name of this sport for LiveChat. As Such, it is an perfect online chat software tool for e-commerce sales and service providing you not only an efficient and reliable communications platform along with your clients, but also aims and sales tracker. Embedding a few lines of code onto your own websites and you’re good to go, allowing a real-time tool to participate and interact with your customers or clients, and quantifying the outcomes of those engagement. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anywhere, anytime global access and functionality for your online business. Live Talk Online
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he receives a chat from Jane. He sees at the background she had been requesting a return policy. As he anticipates — she would like to return her sneakers. As it is Simon who copes with yields, Dave transports Jane into Simon. Dave also tags the conversation because”return”.
Features: discussion background, transfer, tags
Problem: Clients left on their own to wonder
Thanks to LiveChat Software, customer service representative, Dave, checks clients’ action on the site. He notices that John Parker spends some time on a specific merchandise page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are watertight, therefore John decides to make a purchase. John leaves a positive comments about company’s customer services.
Characteristics: traffic Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New sneakers but she want to know what is shop’s return policy. She wants an answer to her question when possible but she does not enjoy making calls. Luckily, she is able to start a conversation with a live chat representative. Jane types inside her question oblivious that Dave can see exactly what she’s writing. As her question is quite a common person, Dave enters a previously saved message, so that he doesn’t have to write it over. Jane sends her message and inside a second she receives a URL to the return coverage and a complete explanation of steps she should take. She completes the chat and rates it as good.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat offers the following SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the details that a look, and choose the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month charged yearly (roughly $39 billed monthly) Ideal for full-time assistance team
Business Plan: $50 each seat/month billed yearly (roughly $59 billed monthly) Ideal for client support section
Enterprise Plan: $149 Per seat/month billed just per year Ideal for Fortune 500 companies
LiveChat is among the goods we thoroughly enjoyed reviewing. It just works really well and is fun to use. We’re also surprised that compared to ClickDesk, which we had on our website earlier, the number of chat requests skyrocketed. Even though we used the same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your new ticketing system. Offline messages go directly into this channel and can be handled more easily by your team with various statuses (open( pending, solved).
It is not the cheapest live chat applications but surely one of the very best. Their service is top notch and, at the risk of repeating myself: the user-experience with their software is simply fantastic. If Apple were thinking of obtaining a live chat software, I believe they would have to look no further. Live Talk Online