Background Live Talk Online
There is no reason live chat shouldn’t be easy. Live Talk Online
It’s all about connecting with your clients and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores give you a much too intimidating interface with tools that are overkill for this type of rudimentary support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program which aids small businesses provide instant replies and convert more prospects.
You are not likely to find anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it rather easy to communicate with clients who want answers quickly.
So let us have a deeper look to the live chat system to understand who it’s best for and which of the features are impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their website. Its attributes include unlimited brokers, boundless chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and decided that it’s normally positive ratings. We also shared its own accessible pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the app is simple to setup and navigate due to its user-friendly interface. They also like the way the tab switches into a email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a favorable review of Chat on G2 Crowd said they have been able to persuade customers to commit to a purchase within moments of communicating via the program. He also likes how the tool provides them with a way to answer clients’ questions quickly and market their products without the use of mobile calls.
Most Helpful Negative User Review
An individual who left a negative review of Chat on Capterra complained about getting timed out without notifications. He explained that making it hard to keep agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the right time depends on how well you can monitor your traffic. By way of example, if you are sitting on the Chat backend you have the capability to view which users are surfing your website in real-time. So if someone is considering a pair of shoes that you sell on your site, you know precisely what to start talking about, and you have the tools for making canned answers for specific components of your site. Live Talk Online
The obvious start to this particular review is the true chat interface. Does this feel useable for both novices and advanced users?
It all starts by revealing a chat box into the new visitor. If they’ve been to your website before, the agent on the backend sees all the customer information and interactions that have happened in the past. It functions just like an instant messenger, (where the chats come in real time ), but in addition, it allows you to see previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes in, and you can schedule when you’re available for chatting so that customers know when you’re online.
Implementing a chat box on your site only takes a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box appears like before, during and following the dialog. Feel free to change around colors, set triggers for as soon as the chat box pops open and then configure the types that you need individuals to fill out before talking to you.
You’ve got the opportunity to go with the default stylings (which can be nice,) but the design tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for people who’d love to manage live chats while on the move. For instance, if you have to leave the office but still want to give the best support on the market, you won’t have to worry about it with a mobile program.
Pretty much all of the features that you would find on the normal dashboard are all carried over to the mobile apps. You’ve got settings for actually executing the talks, along with setting your availability, handling transcripts and more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who is on your site in real time. Your customer support is continually managed, as it works just like texting from your cell phone.
The reporting is just one of the strongest parts of Pure Chat, because it not only provides you the functionality for exporting reports, but it provides amazing graphs and imagery for viewing chat metrics over time. You can track your customer satisfaction to make decisions about your staff or to figure out which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than a number of the other solutions you will find for live chat. By way of instance, a site is provided for reading about updates and suggestions, while the Guides page is full of information about how best to sell online, the way to handle rude clients, how to get more live chats and more.
The FAQ page gives you an idea of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to need to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are possible and they also provide email service in-app and on the web site for many programs. Live Talk Online
Pure Chat doesn’t have a free trial. However, you do not need one at all, since the company delivers a strong free plan you can continue to use for as long as you want. The paid plans are reasonably priced too, and the monthly obligations bring along a wide set of features you don’t get together with the free package.
Let’s take a look at what plans you can choose from:
Free — For $0 you get support for one user, one website, unlimited chats each month, a 1 day discussion history and native mobile programs.
Starter — For $20 per month you get support for two consumers, two websites, unlimited chats each month, per 30 day chat history, native cellular programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything from the previous plan and service for five users, three sites and 90 days of discussion history.
Growing — For $100 per month you get everything from the previous plan and support for ten users, five sites, an infinite chat history and the capacity to eliminate the Chat branding.
We like the Free program for individuals simply testing out the machine, but the true operation comes into play when you opt for the Starter Plan. The only criticism I have is that you have to get all the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this article to learn more about how employing a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which can help you keep expenses down. In this report, we share with you some responses from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers that aren’t satisfied with their services. Read these directions to find out the cancelation terms along with other details.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to customers’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it’s essential that the program integrates with other software your business is currently using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for testing and tiny operations with only a couple of products and one rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for businesses with large support groups. Live Talk Online