Why Select Crisp? Live Text Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the perfect decision for your company and startup too. You may understand how to compare live chats and which metrics might be significant for you also. Live Text Chat Software
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are searching for quality service rather than quantity and the pricing appears to outperform the benefit. Our decision was apparent at that moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), here the price scaling was interesting. All live chats we tried had that feature, some at higher price tags, others together with a poorly executed search feature, therefore the history wasn’t accessible. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake already once. We can’t restrict on the contacts we create because we actually want to make contact with them all. Unlimited contacts was exactly what we were searching for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite nice, we climbed up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They believe the same way we do in Storyblokwe do not want to restrict the consumer to the use of this system (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same website for more than 30 seconds”. Those causes are a good method to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all options we tested and mainly available in the first paid program.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send relevant content according to some metrics those live chats provide. To be honest, we’re not sending many emails, because we hate spam on the side. Therefore we like to send certain emails to specific target groups and again: we really like the implementation in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of agents
The agent chairs is kinda Interesting, it is something you can control. You could choose 1 accounts for the entire team (which is cheap with the majority of solutions), or you could go for a single chair for each team member. Since we want to get this personal approach to our customers the notion of using one account for the whole group was dropped instantly. We’ve begun to compare the first paid plan against most of the high tier plans to observe the way the price scales again. The highest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest package has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was excellent for testing. Live Text Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our resources – so we concentrated on how they operate and function with Slack. We analyzed some of them and most are actually working quite well. We found one that has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single channel to reply to your users using a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the clients. That is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we contrasted the lower grade plans and attribute together with the highest tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and switched from a competitor because of that expensive”end” and those feature we did not need but might have to cover. We are glad to say we think we have the very best fit for us, maybe it will fit as nicely for you. We saw the list of 8 facets above is all you want to find your best match.
We made contact with incredible great people (thank You!) And companies all around the globe. We could have had the same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all customers that are searching for a live discussion . We have upgraded to the Crisp endless plan some time ago, and are glad we made that decision. In case you have a question or wish to inform us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Live Text Chat Software