Why choose Crisp? Live Vhat
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the right choice for your business and startup as well. You may understand how to compare live talks and that metrics might be significant for you also. Live Vhat
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their attention from a live chat to a”all in one company suite”. Their live chat still works, but metrics that are important for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we’re searching for quality support and not quantity as well as the pricing appears to outperform the benefit. Our choice was apparent at that moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for higher plans this is common), also here the price scaling was intriguing. All live talks we attempted had that feature, some at higher price tagsothers combined with a badly implemented search feature, and so the background wasn’t accessible. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we want?
We tried to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake already once. We can’t limit on the connections we make because we really want to earn contact with them all. Unlimited contacts was exactly what we were looking for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is huge! They think the identical way we do at Storyblokwe do not want to limit the consumer to the use of this machine (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those causes are a good way to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in most solutions we tested and mainly available in the first paid program.
Possibility to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should have the ability to send pertinent content according to some metrics people live talks provide. In all honesty, we’re not sending many mails, because we hate spam on the side. Therefore we like to send certain emails to particular target groups and : we really enjoy the execution in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Amount of agents
The broker chairs is rather Interesting, it is something you can control. You could choose one account for the whole team (which is cheap with most solutions), or you could go for a single seat for every team member. Since we want to get this personal approach to our clients the idea of using one account for the whole group was dropped instantly. We’ve begun to compare the first paid program contrary to most of the high tier programs to see the way the cost scales . The highest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their greatest package has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was great for analyzing. Live Vhat
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and included most of our tools – so we focused on how they work and function together with Slack. We tested some of them and most are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single channel to reply to your users employing a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp really Ships with all the focus on such chat experience for the clients. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few things you saw that we contrasted the lower grade plans and feature with the highest tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”end” and those attribute we didn’t need but might need to pay for. We’re glad to say that we believe we have the very best match for us, maybe it will fit as well for you. We found the list of 8 aspects above is all you need to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the world. We could have had exactly the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all clients that are looking for a live chat themselves. We have upgraded to the Crisp endless plan a while ago, and are glad we made that decision. If you’ve got a query or want to tell us about your adventure using Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Live Vhat