Overview Live Video Chart
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are lots of customizable aspects of this particular tool, and using live chat available on your own website is a process that can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Live Video Chart
The Live chat app is much more involved than your normal customer. You will have the ability to see every one of the visitors which are on your website at any particular time, in addition to their IP address, their referral source, their regional time, operating system and a whole lot more. Though some of the information will be a whole lot more beneficial than the rest, it will help keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a website that looks a little old fashioned. It seems like it is full of ads, but it is just a website version of ProvideSupport. If you won’t let that bother you too much, you can read the next steps which you ought to take, such as customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined answers and many more.
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Provide Support Advantages
Customization
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s logo. You can also put in your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that fit your site’s most important theme.
If you want to match your own Website’s style, you are able to personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing chats between agents. The other agent can follow-up the situation and answer within seconds. It’s useful when an agent does not have the knowledge to solve the instance. Due to moving chats there’s no delay, which increases customer satisfaction.
Spelling checker
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Live Video Chart
Provide Support Cons
I am not an avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole website. The image on the main page is a Stock picture which provides you the belief that everything there doesn’t have any character as well. The video tutorial I watched felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of character here might have no impact on customer service on your site, it definitely discourages individuals like me from using this software.
Integrations
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
Pricing
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is your ideal option or all the plans. They offer 3 plans — little business with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor info provides you an insight into what customers are searching for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A little old look of the program, you might find there what you need to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be tried without any cost for 30 days. All features (out of further operators) can be accessed with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you don’t take advantage of the supply, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and service that is provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your site, our best suggestion would be to give this program a download, check it out for 30 days, and choose at the end of the free period if you would like to keep from there. Live Video Chart
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