Background Live Video Chat App
There is no reason live chat should not be simple. Live Video Chat App
It is about connecting with your clients and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for online shops offer you a much too intimidating interface with tools which are overkill for this type of basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat software which helps small businesses provide instant answers and convert more prospects.
You are not likely to find anything crazy with this tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it rather simple to communicate with customers who need answers fast.
So let’s have a deeper look to the live chat platform to understand who it’s ideal for and which of the features are most impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their site. Its features include unlimited agents, unlimited chats, complete chat history, widget customization, and more. We compiled Pure Chat user reviews from around the net and determined that it has generally favorable ratings. We also shared its available pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the program is easy to set up and navigate due to its user friendly interface. They also like the way the tab switches into an email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
An individual who left a favorable review of Chat on G2 Crowd said they were in a position to persuade customers to commit to a purchase within minutes of communication via the app. He also likes the way the tool supplies them with a way to answer customers’ questions quickly and promote their goods without the use of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Chat on Capterra whined about becoming timed out with notifications. He clarified that making it difficult to maintain agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the right time depends on how well you can track your visitors. By way of instance, if you’re sitting on the Pure Chat backend you’ve got the capability to see which users are surfing your site in real-time. So if someone is looking at a pair of shoes that you sell on your website, you understand exactly what to start talking about, and you have the instruments for making canned answers for certain components of your site. Live Video Chat App
The obvious beginning to this particular review is that the actual chat interface. Does this feel useable for both novices and advanced users?
Everything begins by showing a chat box to the new visitor. If they’ve been to your site before, the representative on the backend sees each the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (where the talks arrive in real-time), but in addition, it allows you to view previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes in, and you can schedule when you are offered for chatting to ensure clients know when you’re online.
Implementing a conversation box on your site only requires a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box appears like prior to, during and after the conversation. Feel free to change around colors, set triggers for as soon as the chat box pops open and then configure the types that you need people to fill out before talking to you.
You’ve got the opportunity to decide on the default option stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who would like to manage live chats while on the move. For instance, if you need to leave the workplace but still want to provide the best support on the market, you won’t have to fret about it using a mobile app.
Pretty much all the features that you would find on the normal dashboard are all taken over to the mobile apps. You’ve got settings for actually executing the chats, together with setting your availability, handling transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who is on your website in real time. Your customer support is constantly handled, as it works just like texting from your cell phone.
The reporting is just one of the strongest sections of Chat, because it not only provides you the functionality for exporting accounts, but it provides amazing graphs and vision for seeing chat metrics with time. It is possible to track your customer satisfaction to make decisions regarding your staff or to determine which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other solutions you’ll find for live chat. By way of example, a blog is provided for studying about updates and tips, while the Guides page is full of information on how best to sell online, how to handle rude clients, the way to obtain more live chats and more.
The FAQ page offers you a good idea of what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are potential and they also provide email support in-app and on the web site for many plans. Live Video Chat App
Pure Chat doesn’t have a free trial. But you don’t want one at all, because the company delivers a strong free plan that you could continue to use for as long as you want. The paid plans are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics that you don’t get with the free bundle.
Let us Look at what programs you can Pick from:
Free — For $0 you receive support for one user, 1 website, unlimited chats each month, per 1 day discussion history and native mobile programs.
Starter — For $20 per month you get support for 2 consumers, two sites, unlimited chats each month, per 30 day chat history, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything from the previous plan and support for five customers, three websites and 90 days of discussion history.
Growing — For $100 per month you receive everything out of the former plan and service for ten consumers, five sites, an unlimited chat history and also the capacity to remove the Pure Chat branding.
We enjoy the Free program for individuals simply testing out the machine, but the true functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you have to receive all of the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this article to learn more about how employing a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which can help you keep down expenses. In this article, we share with you some responses from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who aren’t satisfied with their services. Read these directions to find out the cancelation terms and other details.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to customers’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is important that the software integrates with other applications your company is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for testing and tiny operations with only a few products and one rep. The Starter Plan is probably the most common, while the Development Strategy becomes up there for businesses with large support teams. Live Video Chat App