Background Live Video Chat
There’s no reason live chat should not be simple. Live Video Chat
It is about connecting with your clients and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores give you a far too intimidating interface using tools which are overkill for such a rudimentary support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program which aids small businesses provide instant answers and convert more prospects.
You’re not likely to find anything mad with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it quite simple to communicate with customers who want answers fast.
So let us have a deeper look to the live chat platform to know who it is ideal for and which of those features are impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their website. Its attributes include unlimited agents, unlimited chats, full chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it has normally positive evaluations. We also shared its own available pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the program is easy to set up and navigate because of its user-friendly interface. They also like the way the tab switches to a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
An individual who left a positive overview of Chat on G2 Crowd said they were able to persuade customers to commit to a purchase within minutes of communicating through the program. He also likes the way the tool provides them with a means to answer clients’ questions quickly and market their products without the use of mobile calls.
Most Useful Negative User Review
A user who left a negative overview of Chat on Capterra whined about getting timed out without notifications. He clarified that this makes it difficult to keep agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the ideal time depends on how well you can monitor your traffic. For instance, if you’re sitting on the Chat backend you’ve got the ability to view which users are browsing your website in real-time. So if somebody is looking at a pair of shoes you sell on your site, you know exactly what to begin speaking about, and you even have the instruments for creating canned responses for specific components of your website. Live Video Chat
The obvious beginning to this review is that the actual chat interface. Does it feel useable for both beginners and advanced users?
It all begins by revealing a chat box into the new visitor. If they’ve been to your site before, the agent about the backend sees all the customer information and interactions that have occurred before. It works exactly like an instant messenger, (where the chats arrive in real-time), but it also lets you view previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes in, and you can schedule when you are offered for chatting to ensure clients know when you are online.
Implementing a chat box on your site only requires a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box looks like before, during and following the conversation. Don’t hesitate to modify around colors, set triggers for when the chat box pops open and configure the types that you want people to fill out before speaking to you.
You’ve got the chance to decide on the default stylings (which can be fine,) but the layout tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who’d love to handle live chats while on the go. By way of instance, if you have to leave the office but still want to give the best support out there, you won’t have to worry about it with a mobile app.
Pretty much all the features you would find on the regular dashboard are carried over to the cellular programs. You have settings for actually executing the talks, together with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when seeing who’s on your site in real-time. Your customer service is constantly handled, since it works like texting from the cell phone.
The reporting is just one of the strongest parts of Pure Chat, because it not only gives you the performance for exporting accounts, but it provides amazing graphs and vision for viewing chat metrics over time. You can track your client satisfaction to make decisions about your employees or to determine which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other options you’ll discover for live chat. For instance, a blog is provided for studying about updates and suggestions, while the Guides page is full of information on how to sell online, how to handle rude clients, the way to obtain more live chats and more.
The FAQ page offers you a good notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are possible and they also provide email support in-app and about the website for many plans. Live Video Chat
Pure Chat does not have a free trial. But you don’t need one at all, because the provider delivers a strong free plan that you could continue to use for as long as you would like. The paid plans are reasonably priced as well, and the monthly obligations bring along a broad set of features you don’t get with the free package.
Let’s Look at what plans you can choose from:
Free — For $0 you get support for one user, 1 site, boundless chats per month, a one day chat history and native cellular apps.
Starter — For $20 a month you get support for two users, two sites, unlimited chats per month, a 30 day chat background, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything out of the former plan and service for five users, three websites and 90 days of discussion history.
Growing — For $100 a month you get everything out of the former plan and support for ten consumers, five websites, an unlimited chat history and also the capacity to remove the Chat branding.
We enjoy the Free program for people simply testing out the machine, but the genuine operation comes into play when you opt for the Starter Plan. The only criticism I have is that you have to receive all of the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this article to learn more about how employing a live chat program can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which can help you keep expenses down. In this article, we discuss with you a few answers from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers who are not satisfied with their services. Read the following directions to find out the cancelation terms and other specifics.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to clients’ queries from anyplace.
When deciding upon a live chat program, it’s important that the program integrates with other applications your business is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for testing and tiny operations with just a few goods and a single rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for businesses with big aid teams. Live Video Chat