Introduction Live Video Chat Room
There’s no motive live chat shouldn’t be easy. Live Video Chat Room
It is about connecting with your customers and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops offer you a much too intimidating interface using tools that are overkill for such a rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat program that aids small companies provide instant answers and convert more prospects.
You’re not going to locate anything mad with this tool, but that’s the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it rather easy to communicate with clients who want answers fast.
So let’s have a deeper look to the live chat platform to understand who it’s best for and all of those attributes are most impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their website. Its attributes include unlimited agents, boundless chats, full chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and determined that it’s generally positive evaluations. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the app is simple to setup and navigate due to its user friendly interface. They also enjoy how the tab switches into an email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive review of Chat on G2 Crowd said they have been able to convince customers to commit to a purchase within minutes of communication through the program. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and market their goods without the use of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra whined about getting timed out with notifications. He explained that making it difficult to keep agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the right time depends on how well you may monitor your traffic. For instance, if you are sitting on the Pure Chat backend you have the ability to see which users are surfing your site in real-time. So if somebody is looking at a pair of sneakers you sell on your site, you know exactly what to start speaking about, and you even have the instruments for creating canned responses for certain components of your website. Live Video Chat Room
The obvious start to this review is the true chat interface. Does this feel usable for both beginners and advanced users?
It all begins by revealing a chat box to the new visitor. If they have been to your site before, the representative about the backend sees all the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (in which the chats arrive in real-time), but in addition, it lets you see previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you are available for chatting to ensure clients know when you are online.
Implementing a conversation box on your site only takes a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box looks like before, during and after the conversation. Feel free to modify about colours, set triggers for as soon as the chat box pops open and then configure the types that you need individuals to fill out before speaking to you.
You have the chance to go with the default option stylings (which can be nice,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who would love to manage live chats while on the go. By way of instance, if you need to leave the office but still wish to give the best support on the market, you won’t need to worry about it using a mobile app.
Pretty much all of the features that you would find on the regular dashboard are all carried over to the mobile apps. You have settings for actually carrying out the talks, together with setting your availability, handling transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when viewing who is on your site in real time. Your customer service is continually handled, since it functions just like texting from the cell phone.
The coverage is one of the strongest parts of Pure Chat, because it not only gives you the functionality for exporting reports, but it provides amazing graphs and vision for viewing chat metrics with time. It is possible to track your client satisfaction to make decisions regarding your employees or to figure out which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other solutions you’ll find for live chat. By way of instance, a blog is provided for reading about updates and tips, while the Guides page is filled with advice about how best to sell online, how to handle rude clients, the way to obtain more live chats and more.
The FAQ page gives you a good notion of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are possible and they also offer email support in-app and about the web site for many plans. Live Video Chat Room
Pure Chat doesn’t have a free trial. But you do not want one at all, since the provider delivers a strong free plan you could continue to use for as long as you want. The paid plans are reasonably priced as well, along with the monthly payments bring along a wide set of features you don’t get with the free bundle.
Let’s Look at what programs you can Pick from:
Free — For $0 you receive support for one user, one website, unlimited chats each month, a one day chat history and native mobile apps.
Starter — For $20 a month you get support for 2 consumers, two websites, unlimited chats each month, per 30 day chat history, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything from the former plan and service for five customers, three sites and 90 days of chat history.
Growing — For $100 per month you get everything out of the former plan and service for ten consumers, five websites, an infinite chat history and the capacity to eliminate the Chat branding.
We like the Free plan for individuals simply testing out the machine, but the true operation comes into play once you opt for the Starter Plan. The only gripe I have is that you need to receive all the way up into the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this article to learn more about how using a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which may help you keep expenses down. In this report, we discuss with you some responses from small business owners using these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that aren’t satisfied with their services. Read the following instructions to learn the cancelation terms and other details.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to respond to clients’ queries from anywhere.
Popular Software Connections
When choosing a live chat software, it’s essential that the program integrates with other applications your business is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for testing and small operations with just a few products and a single rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for companies with large support teams. Live Video Chat Room