Overview Live Visitor
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of the particular tool, and using live chat which can be found on your website is a procedure which may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Live Visitor
The Live chat program is much more involved than your normal client. You will have the ability to observe every one of those visitors that are on your website at any particular time, in addition to their IP address, their referral source, their local time, operating system and much more. Though some of this information will be much more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
After you install an account, You’re attracted to a website that seems somewhat old fashioned. It looks like it is packed with ads, except it’s just a site version of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps that you should take, like customizing your conversation messenger window, add chat buttons for your emails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. You can also add your operator’s image so the chat appears more personal. The live chat button on the site can be either chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that match your site’s main theme.
If You Would like to match your Site’s style, you are able to customize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing chats between agents. The other agent can follow the situation and reply within minutes. It is helpful when an agent does not possess the knowledge to address the case. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Live Visitor
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the home page is a Stock picture which provides you the impression that everything there doesn’t have any character as well. The movie tutorial I watched felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality might not have any effect on customer service on your website, it definitely discourages individuals like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four Kinds of Payments, each month every two months, every six months and annually. Paying annually is your ideal alternative or all the plans. They offer 3 plans — little company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor info gives you an insight into what customers are looking for. You’ve got a lot of customization options that you can use in your conversation.
If you’re not bothered by A little old look of the program, you might find there what you need to give customer support to your clients.
Free Trial Period
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (out of additional operators) could be accessed with this absolutely free time trial interval. Provide Support won’t always harass you if you do not take advantage of their offer, possibly, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and support that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to give this program a download, check it out for 30 days, and choose at the end of the free period if you’d like to continue from that point. Live Visitor