Why Select Crisp? Live Voice Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the perfect choice for your company and startup too. You may know how to compare live chats and which metrics could be important for you too. Live Voice Chat Software
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality service rather than quantity as well as the pricing seems to outperform the advantage. Our choice was apparent at that moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was interesting. All live chats we attempted had this feature, a few at higher price tagsothers together with a badly executed search feature, therefore the history wasn’t accessible. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake once. We can not limit on the contacts we create because we really wish to earn contact with them all. Endless contacts was exactly what we were searching for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They believe the same way we do at Storyblok, we don’t wish to restrict the user to the usage of this system (eg. Content entrances or contacts), we would like to scale because their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the same website for more than 30 seconds”. Those triggers are a good way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in most options we analyzed and mainly available in the very first paid plan.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a good way to retarget our audience because we should be able to send relevant content based on some metrics those live chats offer. To be honest, we’re not sending many mails, because we hate spam on the side. So we like to send certain emails to particular target groups and again: we really like the implementation in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The broker seats is kinda Interesting, it’s something that you can control. You could choose one accounts for the whole group (which can be cheap with the majority of solutions), or you could go for one chair for every team member. Since we like to get that personal approach to our customers the idea of using one account for the entire group was dropped instantly. We’ve begun to compare the very first paid program contrary to the majority of the high tier programs to observe the way the cost scales again. The greatest costs we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found their greatest package has unlimited agents seats included. Additionally, their free plan permitted 2 representatives, which was great for analyzing. Live Voice Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included the majority of our tools – so we focused on how they work and perform together with Slack. We analyzed some of them and most are actually working very well. We found one that has enormous delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to these, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers a single channel to reply to your users employing a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for the clients. Which is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower grade programs and attribute with the highest tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months today, and switched from a competition because of that expensive”ending” and those attribute we did not need but would have to cover. We are glad to say we believe we got the very best fit for us, maybe it will fit as nicely for you. We saw that the list of 8 aspects above is all you need to locate your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all over the globe. We might have had exactly the same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we would and do recommend it to all customers who are looking for a live chat . We have updated to the Crisp endless plan some time ago, and are glad that we made that decision. If you have a question or wish to inform us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send a tweet or talk to us with Crisp! Live Voice Chat Software