Why choose Crisp? Live Web Chat Customer Service
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the perfect choice for your business and startup as well. You will know how to compare live talks and that metrics might be important for you too. Live Web Chat Customer Service
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat before, which shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re searching for quality service rather than quantity as well as the pricing appears to outperform the advantage. So our decision was clear at the moment: we had to move on.
We found 14 days history, 30 days History and history (for higher plans that this is common), also here the price scaling was interesting. All live talks we tried had that attribute, some at higher price tagsothers together with a badly executed search feature, and so the history was not available. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake already once. We can’t limit on the connections we create because we really want to make contact with them all. Unlimited contacts was exactly what we were looking for (at a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is huge! They believe the identical way we do in Storyblok, we do not wish to limit the consumer to the use of the system (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the exact same site for over 30 seconds”. Those causes are a good method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in most options we analyzed and largely available in the very first paid plan.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we should have the ability to send relevant content according to some metrics those live chats provide. To be honest, we are not sending many mails, because we also hate spam on our side. So we like to send specific emails to particular target groups and : we really like the implementation in the Crisp client. It’s simple and satisfied our needs at a sensible price tag.
Number of brokers
The agent seats is kinda Intriguing, it’s something you can control. You could choose one accounts for the whole team (which is cheap with most options ), or you might go for one seat for every team member. Since we like to have that personal approach to our customers the idea of using one account for the entire team was dropped immediately. We have begun to compare the first paid plan contrary to most of the high tier plans to see how the price scales . The highest costs we discovered were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and saw their highest bundle has unlimited agents chairs included. Additionally, their free plan allowed 2 representatives, which was great for testing. Live Web Chat Customer Service
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our resources – so we focused on how they work and perform with Slack. We analyzed some of them and most are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one channel to reply to your users employing a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your customers. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we contrasted the lower grade programs and feature with the maximum tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”end” and those attribute we did not need but might have to cover. We’re pleased to say we believe we have the very best fit for us, perhaps it will fit as nicely for you. We saw the list of 8 facets above is all you want to find your own best match.
We made contact with incredible great people (thank You!) And companies all over the globe. We could have had the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we would and already do recommend it to all of clients that are looking for a live chat themselves. We have upgraded to the Crisp endless plan a while ago, and are glad that we made that choice. In case you have a query or wish to tell us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Live Web Chat Customer Service