Introduction Live Web Chat Customer Service
There’s no motive live chat should not be easy. Live Web Chat Customer Service
It’s all about connecting with your customers and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops offer you a much too intimidating interface using tools which are overkill for such a basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program which helps small businesses provide instant replies and convert more prospects.
You’re not going to locate anything crazy with this particular tool, but that is the glory of this. The pricing is simple. The features are simple, and the overall interface makes it quite easy to communicate with clients who want answers fast.
So let’s take a deeper look into the live chat platform to understand who it is ideal for and which of the features are impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their website. Its attributes include unlimited brokers, boundless chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the net and decided that it’s normally positive ratings. We also shared its available pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the app is simple to setup and navigate due to its user-friendly interface. They also like how the tab switches to a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd stated they were in a position to convince customers to commit to a purchase within moments of communication via the program. He also likes the way the tool provides them with a means to answer clients’ questions quickly and promote their products without the use of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra complained about becoming timed out without notifications. He explained that making it difficult to maintain agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the right time depends on how well you can monitor your traffic. For example, if you’re sitting on the Chat backend you have the capability to see which users are browsing your site in real-time. So if someone is considering a pair of shoes you sell on your site, you know exactly what to start speaking about, and you have the instruments for making canned responses for specific components of your website. Live Web Chat Customer Service
The obvious start to this particular review is that the true chat interface. Does it feel useable for both novices and advanced users?
It all starts by revealing a chat box into the new visitor. If they’ve been to your site before, the agent about the backend sees each of the customer information and interactions that have happened in the past. It functions just like an instant messenger, (in which the chats come in real-time), but in addition, it lets you view previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a chat comes from, and you can schedule when you’re offered for chatting to ensure clients know when you’re online.
Implementing a conversation box on your website only takes a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box looks like before, during and after the dialog. Feel free to modify around colors, set triggers for when the chat box pops open and then configure the types that you need individuals to fill out before talking to you.
You’ve got the chance to decide on the default option stylings (which is fine,) however, the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who would love to handle live chats while on the go. For instance, if you need to leave the office but still wish to provide the best support out there, you won’t need to worry about it using a mobile program.
Pretty much all the features you would find on the regular dashboard are all carried over to the mobile apps. You have settings for actually executing the talks, together with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when viewing who’s on your website in real-time. Your customer service is continually handled, as it functions just like texting from your phone.
The coverage is one of the strongest sections of Pure Chat, because it not only gives you the performance for exporting accounts, but it provides amazing graphs and imagery for viewing chat metrics with time. It is possible to track your customer satisfaction to make decisions regarding your staff or to figure out which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than a number of the other solutions you will find for live chat. For example, a site is provided for reading about updates and tips, while the Guides page is full of advice about how to sell online, the way to handle rude clients, the way to get more live chats and more.
The FAQ page offers you a good idea about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the support team are potential and they also provide email service in-app and on the web site for all programs. Live Web Chat Customer Service
Pure Chat doesn’t have a free trial. But you don’t need one at all, since the provider delivers a strong free plan you can continue to use for as long as you want. The paid programs are reasonably priced too, along with the monthly payments bring along a broad set of features you don’t get with the free package.
Let us Look at what programs you can choose from:
Free — For $0 you get support for a single user, 1 site, unlimited chats per month, per 1 day discussion history and native cellular apps.
Starter — For $20 a month you receive support for 2 consumers, two sites, unlimited chats each month, a 30 day chat background, native cellular programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything out of the previous plan and support for five customers, three sites and 90 days of discussion history.
Growth — For $100 a month you receive everything from the former plan and support for ten consumers, five sites, an infinite chat history and the ability to eliminate the Chat branding.
We enjoy the Free plan for people just testing out the system, but the genuine operation comes into play when you choose the Starter Plan. The only criticism I have is that you have to get all the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this guide to learn more about how using a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which can assist you in keeping down expenses. In this report, we share with you a few responses from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who aren’t pleased with their services. Read the following directions to learn the cancelation terms and other details.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to clients’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is essential that the software integrates with other software your company is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for analyzing and small operations with only a couple of products and one rep. The Starter Plan is probably the most common, while the Development Strategy gets up there for businesses with big aid groups. Live Web Chat Customer Service