Why Select Crisp? Live Web Chat Service
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the right decision for your business and startup as well. You may understand how to compare live talks and that metrics could be important for you too. Live Web Chat Service
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which shifted their attention from a live conversation to a”all in one company suite”. Their live chat still works, but metrics that are significant for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are searching for quality service and not quantity and the pricing seems to outperform the benefit. Our decision was clear at that moment: we needed to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was intriguing. All live chats we attempted had this attribute, a few at higher price tagsothers together with a poorly implemented search feature, therefore the background was not accessible. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake already once. We can’t limit on the connections we create because we actually wish to make contact with them all. Unlimited contacts was exactly what we were looking for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They believe the identical way we do in Storyblokwe do not wish to limit the consumer to the usage of the machine (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those causes are a good way to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part can be found in all options we tested and mainly available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think that it’s a good way to retarget our audience because we should be able to send relevant content according to some metrics people live chats offer. In all honesty, we’re not sending many mails, because we also hate spam on the side. So we want to send specific mails to specific target groups and : we really enjoy the implementation in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of agents
The broker chairs is rather Intriguing, it is something that you can control. You could choose one accounts for the whole team (which can be cheap with the majority of options ), or you might go for a single seat for each team member. Since we like to have that personal approach to our customers the notion of using one accounts for the whole team was dropped instantly. We’ve started to compare the first paid plan contrary to the majority of the high tier plans to see the way the cost scales again. The highest prices we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and found their greatest package has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was excellent for analyzing. Live Web Chat Service
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our resources already – so we concentrated on how they work and perform with Slack. We tested some of them and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides a single station to reply to your users employing a simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your clients. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we compared the lower tier programs and feature together with the highest tier plans, some are economical at the start and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”ending” and those feature we did not need but might need to pay for. We’re pleased to say that we believe we have the very best match for us, maybe it will fit as nicely for you. We found the listing of 8 aspects above is all you need to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the world. We might have had the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all customers who are looking for a live chat themselves. We have upgraded to the Crisp unlimited plan some time ago, and are glad that we made that decision. If you have a query or wish to tell us about your experience with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Live Web Chat Service