Introduction Live Web Chat Service
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are many customizable aspects of the tool, and having live chat which can be found on your website is a procedure that can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Live Web Chat Service
The Live chat program itself is a great deal more involved than your average customer. You’ll be able to observe each of the visitors which are on your site at any particular time, in addition to their IP address, their own referral source, their local time, working system and a whole lot more. While some of this info will be much more beneficial than the rest, it will help keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any assistance. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a site which seems a little old fashioned. It seems like it’s full of ads, but it’s only a site edition of ProvideSupport. If you won’t let that disturb you too much, you can read the next steps which you should take, such as customizing your chat messenger window, add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s emblem. It is also possible to put in your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that fit your site’s most important theme.
If you want to match your own Website’s style, you are able to personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing discussions between representatives. Another agent can follow-up the situation and answer within seconds. It’s helpful when an agent does not have the knowledge to solve the instance. Thanks to moving talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Live Web Chat Service
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support interface. I miss that the personalization when it comes to the whole site. The picture on the main page is a Stock image which provides you the belief that everything there doesn’t have any character as well. The video tutorial I saw felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the lack of personality might not have any effect on customer support on your site, it definitely discourages people like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four types of Payments, every month every 2 weeks, every six months and annually. Paying annually is the best alternative or all the plans. They provide 3 plans — little business using 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info gives you an insight into what customers are searching for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the program, you may find there what you want to give customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted with no cost for 30 days. All attributes (outside of further operators) can be accessed with this free time trial period. Provide Support will not continually harass you if you do not take advantage of their offer, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and service that is provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to give this program a download, try it out for 30 days, and choose at the end of the free period whether you’d like to keep from there. Live Web Chat Service