Why Select Crisp? Live Web Chat Software
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the perfect decision for your business and startup as well. You will know how to compare live talks and that metrics might be significant for you too. Live Web Chat Software
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which somehow shifted their attention from a live chat to an”all in one company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are looking for quality support rather than quantity and the pricing appears to outperform the advantage. Our decision was apparent at the moment: we needed to proceed.
We found 14 days history, 30 days History and history (for higher plans that this is common), also here the cost scaling was interesting. All live chats we tried had this attribute, some at higher price tagsothers together with a poorly implemented search feature, and so the background was not accessible. With Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake once. We can not limit on the connections we create because we actually wish to make contact with them all. Unlimited contacts was exactly what we were searching for (at an affordable price tag). What we found were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They think the same way we do in Storyblokwe do not wish to restrict the consumer to the use of the machine (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those causes are a fantastic way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part is available in all solutions we tested and mainly available in the first paid program.
Possibility to send campaign emails
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we should have the ability to send pertinent content according to some metrics people live talks offer. In all honesty, we’re not sending many mails, because we hate spam on our side. Therefore we want to send certain emails to specific target groups and again: we really enjoy the execution in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Number of brokers
The agent chairs is kinda Intriguing, it is something you can control. You could choose 1 accounts for the entire team (which can be cheap with most solutions), or you might go for a single seat for each team member. Since we like to get this personal approach to our customers the notion of using one account for the whole group was dropped immediately. We’ve started to compare the very first paid program contrary to most of the high tier programs to observe the way the cost scales again. The greatest costs we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their greatest package has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was excellent for analyzing. Live Web Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included the majority of our resources – so we concentrated on how they work and perform together with Slack. We tested some of them and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one channel to answer to your users employing a very simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with the focus on that chat experience for your clients. Which is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few things you noticed that we contrasted the lower grade plans and feature with the highest tier programs, some are economical at the beginning and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”ending” and those attribute we did not need but would need to cover. We’re glad to state that we think we have the best fit for us, perhaps it will fit as well for you. We saw the list of 8 aspects above is all you need to locate your own best fit.
We made contact with incredible great people (thank You!) And companies all over the globe. We could have had exactly the same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we would and already do recommend it to all customers that are looking for a live discussion themselves. We’ve upgraded to the Crisp endless plan some time ago, and are glad we made that choice. In case you’ve got a question or want to inform us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us with Crisp! Live Web Chat Software