Intro Live Web Chat Software
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of the particular tool, and having live chat available on your site is a process that may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Web Chat Software
The Live chat app itself is a great deal more involved than your average customer. You will be able to observe each of the visitors which are on your website at any given time, as well as their IP address, their own referral source, their regional time, operating system and much more. While some of the information is going to be a whole lot more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
After you set up an account, You are brought to a site which seems a little old fashioned. It seems like it is packed with advertisements, but it is just a website version of ProvideSupport. If you wont let this disturb you too much, you may read the next steps that you ought to take, such as customizing your conversation messenger window, add chat buttons to your emails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s logo. You can also put in your operator’s image so the chat appears more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your own Website’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats between agents. The other representative can follow the situation and answer within seconds. It is useful when an agent doesn’t have the knowledge to solve the case. Due to transferring talks there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Live Web Chat Software
Provide Support Drawbacks
I’m not an avid fan of The appearance of Provide Support port. I overlook that the personalization when it concerns the whole site. The picture on the main page is a Stock image which gives you the impression that everything there does not have any personality too. The movie tutorial I watched felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer service on your website, it definitely discourages individuals like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four types of Payments, every month every two weeks, every six months and annually. Paying annually is the best option or all of the plans. They offer 3 plans — small business with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor information provides you an insight in what customers are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you are not bothered by A tiny old look of the program, you might find there what you want to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted with no price for 30 days. All features (outside of additional operators) can be accessed with this absolutely free time trial period. Provide Support will not always harass you if you don’t take advantage of their supply, possibly, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and service that is provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat solution on your site, our very best suggestion would be to give this program a download, check it out for 30 days, and choose at the end of the free period if you’d like to continue from there. Live Web Chat Software