Background Live Web Chat Software
There is no reason live chat shouldn’t be simple. Live Web Chat Software
It is all about connecting with your customers and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for online shops give you a far too intimidating interface with tools which are overkill for such a basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program which helps small companies provide instant answers and convert more leads.
You’re not likely to find anything crazy with this particular tool, but that is the glory of this. The pricing is simple. The features are easy, and the total interface makes it rather simple to communicate with clients who need answers fast.
So let us have a deeper look into the live chat platform to understand who it is best for and which of those attributes are impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their site. Its attributes include unlimited brokers, unlimited chats, complete chat background, widget customization, and more. We compiled Pure Chat user reviews from around the net and decided that it’s generally positive ratings. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the app is easy to set up and navigate because of its user-friendly interface. They also enjoy the way the tab switches into an email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a positive review of Pure Chat on G2 Crowd said that they have been in a position to convince customers to commit to a purchase within moments of communicating through the app. He also likes how the tool provides them with a way to answer customers’ questions quickly and market their goods without the usage of mobile calls.
Most Useful Negative User Review
An individual who left a negative review of Pure Chat on Capterra complained about getting timed out with notifications. He explained that making it difficult to keep agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the right time is dependent upon how well you can track your visitors. For example, if you are sitting on the Pure Chat backend you’ve got the capability to see which users are browsing your website in real-time. So if somebody is considering a pair of shoes that you sell on your site, you know exactly what to start talking about, and you even have the tools for making canned responses for certain components of your website. Live Web Chat Software
The obvious start to this particular review is that the actual chat interface. Does this feel useable for both novices and advanced users?
It all starts by showing a chat box to the new visitor. If they have been to your site before, the representative on the backend sees each the customer information and interactions that have happened in the past. It works just like an instant messenger, (in which the talks arrive in real-time), but in addition, it allows you to view previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes from, and you can schedule when you are offered for chatting to ensure customers know when you are online.
Implementing a chat box on your site only takes a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box looks like before, during and following the dialog. Don’t hesitate to change about colors, set causes for as soon as the chat box pops open and configure the forms that you need people to fill out before talking to you.
You’ve got the chance to go with the default stylings (which is fine,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who’d like to handle live chats while on the move. By way of example, if you need to leave the workplace but still want to provide the best support out there, you won’t need to fret about it with a mobile program.
Pretty much all of the features you would find on the normal dashboard are carried over to the cellular programs. You’ve got settings for actually carrying out the chats, along with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when seeing who’s on your website in real-time. Your customer service is constantly handled, since it works just like texting from the cell phone.
The reporting is one of the strongest sections of Chat, because it not only provides you the functionality for exporting reports, but it supplies beautiful graphs and vision for viewing chat metrics over time. You can track your client satisfaction to make decisions regarding your employees or to figure out which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other options you’ll discover for live chat. By way of instance, a blog is provided for studying about updates and tips, while the Guides page is filled with advice about how best to sell online, the way to handle rude clients, how to obtain more live chats and more.
The FAQ page gives you an idea of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you’ll need to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are possible and they also offer email service in-app and on the web site for many plans. Live Web Chat Software
Pure Chat does not have a free trial. But you do not want one at all, because the company offers a strong free plan you can continue to work with for as long as you want. The paid plans are reasonably priced too, and the monthly obligations bring along a broad set of characteristics you don’t get together with the free package.
Let’s Look at what programs you can choose from:
Free — For $0 you get support for one user, 1 website, boundless chats each month, per 1 day chat history and native cellular programs.
Starter — For $20 per month you receive support for two users, two websites, unlimited chats per month, a 30 day chat background, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything from the former plan and service for five users, three websites and 90 days of discussion history.
Growth — For $100 a month you receive everything out of the previous plan and service for ten consumers, five websites, an unlimited chat history and also the ability to eliminate the Chat branding.
We enjoy the Free plan for people simply testing out the system, but the true operation comes into play when you opt for the Starter Plan. The only gripe I have is that you have to receive all of the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this article to find out more about how using a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools that may help you keep down expenses. In this article, we discuss with you a few answers from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that are not satisfied with their services. Read these instructions to learn the cancelation terms along with other specifics.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to customers’ queries from anyplace.
Popular Software Connections
When choosing a live chat program, it’s essential that the program integrates with other applications your business is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is very good for testing and small operations with only a few goods and a single rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for businesses with large support teams. Live Web Chat Software