Why choose Crisp? Live Web Chat Software Uk
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect decision for your company and startup as well. You may know how to compare live chats and which metrics might be important for you too. Live Web Chat Software Uk
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat before, which somehow shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are looking for quality support rather than quantity and the pricing seems to outperform the benefit. So our decision was apparent at that moment: we needed to proceed.
We found 14 times history, 30 days History and history (for greater plans this is common), here the price scaling was intriguing. All live chats we tried had that feature, a few at higher price tags, others combined with a badly executed search feature, and so the background wasn’t available. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake already once. We can not limit on the contacts we make because we really wish to earn contact with them all. Endless contacts was what we were searching for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They think the identical way we do in Storyblokwe don’t wish to limit the user to the use of the machine (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those causes are a good method to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in all solutions we analyzed and largely available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send relevant content based on some metrics people live talks offer. In all honesty, we are not sending many emails, because we also hate spam on the side. So we want to send specific mails to specific target groups and again: we really enjoy the execution in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The agent seats is kinda Interesting, it’s something you can control. You could choose 1 accounts for the entire team (which can be cheap with the majority of options ), or you could go for one chair for every team member. Since we like to have that personal approach to our customers the idea of using one accounts for the whole team was dropped instantly. We have begun to compare the very first paid plan contrary to most of the high tier plans to observe how the price scales again. The greatest prices we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest bundle has unlimited agents chairs included. Also, their free strategy allowed 2 representatives, which was excellent for analyzing. Live Web Chat Software Uk
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our tools – so we focused on how they operate and perform together with Slack. We tested some of them and most are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single channel to reply to your users employing a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The last few things you saw that we contrasted the lower grade plans and feature with the highest tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”end” and those feature we did not need but would have to pay for. We are glad to say that we think we got the very best fit for us, perhaps it will fit as nicely for you. We found that the list of 8 facets above is all you need to find your best fit.
We made contact with incredible great people (thank You!) And businesses all over the globe. We might have had exactly the same experience with other live chats too, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all clients who are looking for a live discussion themselves. We have upgraded to the Crisp endless plan a while ago, and are thankful that we made that decision. If you have a query or wish to tell us about your experience with Crisp and other live discussions, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Live Web Chat Software Uk