Overview Live Web Design
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are many customizable aspects of this particular tool, and having live chat available on your own website is a process which can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Web Design
The Live chat program itself is much more involved than your average customer. You’ll have the ability to observe each of those visitors which are on your site at any given time, in addition to their IP address, their own referral source, their regional time, working system and a whole lot more. While some of this info will be much more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card needed.
After you install an account, You’re brought to a website which seems a little old fashioned. It looks like it’s packed with advertisements, but it is just a site edition of ProvideSupport. If you wont let that disturb you too much, you may read the next steps which you ought to take, such as customizing your conversation messenger window, then add chat buttons to your emails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. It is also possible to add your operator’s picture so the chat looks more private. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your own Website’s style, you are able to personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing chats between representatives. Another agent can follow-up the case and answer within minutes. It’s helpful when an agent does not possess the knowledge to solve the instance. Thanks to transferring talks there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Live Web Design
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support port. I overlook that the personalization when it concerns the whole site. The picture on the main page is a Stock picture which provides you the impression that everything there does not have any personality as well. The movie tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality might have no impact on customer service on your website, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four Kinds of Payments, each month every two months, every six months and annually. Paying annually is the ideal alternative or each the plans. They offer 3 plans — little business with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF file where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor information gives you an insight into what customers are looking for. You have a lot of customization options that you can use in your chat.
If you are not bothered by A tiny old expression of the application, you may discover there what you need to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted without any cost for 30 days. All attributes (outside of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you if you do not take advantage of their supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and support that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your site, our very best suggestion is to provide this program a download, try it out for 30 days, and decide at the end of the free period whether you would like to continue from that point. Live Web Design