Intro Live Web Hosting
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are many customizable facets of the particular tool, and having live chat which can be found on your website is a procedure that may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Live Web Hosting
The Live chat program itself is much more involved than your normal customer. You’ll be able to see each of those visitors which are on your website at any particular time, in addition to their own IP address, their referral origin, their local time, operating system and much more. While some of the info is going to be much more valuable than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a website that seems a little old fashioned. It looks like it’s packed with advertisements, but it is just a site version of ProvideSupport. If you wont let this disturb you too much, you can read the next steps which you should take, such as customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. You can also put in your operator’s image so the chat appears more personal. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If you want to match your own Site’s style, you are able to customize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing discussions between representatives. Another agent can follow-up the case and answer within minutes. It is helpful when an agent does not have the knowledge to solve the case. Thanks to moving talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Live Web Hosting
Provide Support Cons
I am not a avid fan of The look of Provide Support interface. I overlook the personalization when it concerns the whole site. The picture on the home page is a Stock picture which gives you the belief that everything there does not have any personality too. The movie tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of character might have no effect on customer support on your site, it definitely discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every two months, every six months and yearly. Paying annually is the ideal option or all the plans. They offer 3 plans — small company with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor information gives you an insight in what clients are looking for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A little old expression of the application, you might find there what you need to give customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried without any price for 30 days. All features (out of further operators) can be retrieved with this free time trial interval. Provide Support won’t always harass you if you do not take advantage of the offer, possibly, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and support that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion would be to provide this app a download, try it out for 30 days, and choose in the end of the free period whether you would like to continue from there. Live Web Hosting