Why Select Crisp? Live Web Messenger
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the perfect decision for your company and startup too. You will understand how to compare live chats and which metrics could be significant for you too. Live Web Messenger
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat before, which shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we’re searching for quality service rather than quantity as well as the pricing appears to outperform the advantage. Our decision was apparent at that moment: we had to move on.
We found 14 days background, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was interesting. All live talks we tried had this feature, some at higher price tagsothers together with a badly implemented search feature, and so the background was not accessible. With Crisp, the boundless history is already available with their first paid program, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we need?
We tried to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake already once. We can not restrict on the contacts we make because we actually wish to make contact with them all. Unlimited contacts was what we were searching for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is enormous! They think the identical way we do in Storyblokwe do not wish to restrict the user to the usage of this system (eg. Content entries or contacts), we would like to scale as their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same site for more than 30 seconds”. Those triggers are a fantastic method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in all options we tested and mainly available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content according to some metrics those live chats offer. In all honesty, we are not sending many mails, because we also hate spam on the side. So we want to send specific mails to particular target groups and : we really like the implementation in the Crisp client. It’s simple and satisfied our needs at a sensible price tag.
Amount of agents
The agent chairs is kinda Intriguing, it is something that you can control. You could choose one account for the entire group (which can be cheap with the majority of options ), or you might go for a single chair for each team member. Since we like to have that personal approach to our clients the idea of using one accounts for the whole team was dropped immediately. We have begun to compare the very first paid program against most of the high tier plans to observe how the price scales . The greatest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their highest package has unlimited agents seats included. Also, their free plan permitted 2 agents, which was great for analyzing. Live Web Messenger
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not really use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included the majority of our resources – so we focused on how they operate and perform with Slack. We analyzed some of them and most are actually working quite well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to them, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire set-up was completed in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides one station to reply to your users employing a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with all the focus on such chat experience for the customers. That is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we compared the lower tier plans and attribute with the highest tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”end” and those feature we did not need but might have to cover. We are glad to state we think we have the best match for us, perhaps it will fit as well for you. We saw the list of 8 facets above is all you want to find your own best match.
We made contact with unbelievable great people (thank You!) And businesses all over the world. We could have had exactly the same experience with other live discussions too, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all clients who are looking for a live discussion themselves. We have upgraded to the Crisp unlimited plan some time ago, and are glad that we made that decision. In case you have a query or want to tell us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Live Web Messenger