Overview Live Webcam Chat
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s connected to character, a leaf above their emblem and green background immediately made me feel calm. Well playedJivoChat! Live Webcam Chat
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up process is that I could see just how many measures are still left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is quite neat. There is the Inbox part, available in the app’s sidebar — there territory each of the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to see your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their information — this handy little feature is placed on the correct and it’s invaluable when targeting your clients’ needs. What is more, below we’ve website visitors section, informing us about each of the people on our website.
Speaking of visitors on Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out what a user authors to you until he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the little pop up on the perfect underside, asking if they want to chat, fast reply or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to 5 agents. It offers customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7client service.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that is missing is that it is not very scalable. You have just two plans: one is very basic and the other one may be insufficient if you’re working with enterprises businesses. However, as always, it all depends on what you require. Live Webcam Chat
A Wonderful addition that they Offer is what they call a Callback attribute. What it does is that people can leave you their number and you’ll be able to call them back at your first convenience. On their site they’re saying:”Chat is convenient for delicately accompanying clients on the website, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as an agent, Jivo won’t make you change between the apps to answer. All messages from social networks look directly in the JivoChat desktop or cellular app.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your customers are spending a lot of time searching through your store on mobile, they will surely find it very convenient.
If that’s not sufficient, They are throwing an API for developers, which is the whole documentation programmers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the industry only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also supply reports that monitor the quality of your customer service.
Concerning the design, The whole site looks very nice and I can also say that UX doesn’t lack in that department. There’s 1 thing that confused me when I was on the primary website, I clicked on the chat window three days, before I realized I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I needed something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who are searching for a standard live chat solution, it actually will come for a fair price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they provide, and I think They’ll be scaling and supplying other plans with a wider selection of attributes To meet their future customers. Live Webcam Chat