Why Select Crisp? Live Webcam Talk
In this article I’ll cover our Experience with Crisp, why we switched, and how it is possible to make the right choice for your company and startup too. You may know how to compare live chats and which metrics could be important for you too. Live Webcam Talk
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat earlier, which somehow shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our team members, which we did not use because we’re looking for quality service and not quantity as well as the pricing seems to outperform the benefit. So our choice was clear at the moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was intriguing. All live chats we tried had that attribute, a few at higher price tags, others combined with a poorly implemented search feature, therefore the history wasn’t accessible. Together with Crisp, the unlimited history is already available with their first paid program, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that was incorrect – we made that mistake already once. We can not limit on the connections we make because we really want to earn contact with them all. Endless contacts was what we were searching for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is huge! They think the identical way we do in Storyblok, we do not want to restrict the user to the use of this system (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same site for more than 30 seconds”. Those causes are a fantastic way to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in most options we tested and mainly available in the very first paid program.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send relevant content based on some metrics those live talks provide. To be honest, we’re not sending many mails, because we also hate spam on the side. Therefore we like to send specific emails to particular target groups and : we really like the implementation in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The agent chairs is rather Intriguing, it’s something that you can control. You could choose 1 account for the whole team (which is cheap with the majority of solutions), or you might go for a single chair for every team member. Since we like to get that personal approach to our customers the idea of using one account for the entire team was dropped instantly. We have begun to compare the very first paid program against the majority of the high tier plans to observe the way the cost scales . The highest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their highest package has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was excellent for analyzing. Live Webcam Talk
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added the majority of our tools already – so we focused on how they work and function with Slack. We tested some of these and many are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one channel to reply to your users employing a very simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp actually Ships with the focus on such chat experience for the customers. Which is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The past few things you noticed that we compared the lower grade programs and attribute with the highest tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and changed from a competitor because of that pricey”end” and those attribute we didn’t need but would need to pay for. We’re glad to say that we think we got the best match for us, maybe it will fit as well for you. We found that the listing of 8 facets above is all you want to locate your best match.
We made contact with unbelievable great people (thank You!) And companies all over the world. We might have had the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does offer, we would and do recommend it to all clients who are searching for a live chat . We’ve updated to the Crisp unlimited plan a while ago, and are thankful that we made that decision. If you’ve got a query or want to inform us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Live Webcam Talk