Introduction Live Webcam Talk
There’s no reason live chat should not be simple. Live Webcam Talk
It is about connecting with your clients and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet shops offer you a far too intimidating interface with tools which are overkill for such a basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program that helps small companies provide instant answers and convert more prospects.
You’re not going to find anything mad with this tool, but that’s the glory of this. The pricing is simple. The features are easy, and the overall interface makes it rather easy to communicate with clients who need answers fast.
So let us take a deeper look into the live chat platform to know who it is best for and all of those attributes are most impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their site. Its attributes include unlimited brokers, boundless chats, complete chat background, widget customization, and more. We compiled Pure Chat user reviews from around the web and determined that it has normally favorable ratings. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the app is easy to setup and navigate due to its user-friendly interface. They also enjoy the way the tab switches into an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd stated they have been in a position to persuade customers to commit to a buy within moments of communicating via the app. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and promote their goods without the usage of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Chat on Capterra whined about becoming timed out without notifications. He explained that making it difficult to maintain agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the ideal time is dependent upon how well you may monitor your visitors. By way of example, if you are sitting on the Pure Chat backend you’ve got the ability to see which users are surfing your website in real time. So if someone is considering a pair of shoes that you sell on your site, you know precisely what to begin talking about, and you have the instruments for making canned answers for specific parts of your website. Live Webcam Talk
The obvious start to this particular review is that the actual chat interface. Does this feel useable for both novices and advanced users?
Everything starts by revealing a chat box into the new visitor. If they have been to your site before, the agent on the backend sees all of the customer information and interactions that have occurred before. It works exactly like an instant messenger, (where the chats come in real-time), but in addition, it lets you view previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a chat comes in, and you can schedule when you are available for chatting to ensure clients know when you’re online.
Implementing a chat box on your website only takes a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box appears like before, during and after the conversation. Don’t hesitate to change around colours, set causes for as soon as the chat box pops open and configure the types that you need people to fill out before talking to you.
You have the chance to decide on the default option stylings (which is fine,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who would love to manage live chats while on the go. By way of example, if you have to leave the office but still want to provide the best support out there, you won’t need to fret about it with a mobile app.
Pretty much all the features you would find on the regular dashboard are all taken over to the cellular programs. You’ve got settings for actually carrying out the chats, along with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when viewing who is on your site in real time. Your customer service is continually handled, since it works like texting from your phone.
The coverage is one of the strongest parts of Pure Chat, since it not only provides you the performance for exporting accounts, but it supplies amazing graphs and vision for viewing chat metrics with time. You can track your customer satisfaction to make decisions regarding your employees or to determine which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other options you’ll find for live chat. For instance, a site is provided for reading about updates and tips, while the Guides page is full of information on how to sell online, the way to manage rude clients, the way to get more live chats and more.
The FAQ page offers you a good idea of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the support team are possible and they also provide email support in-app and on the website for all plans. Live Webcam Talk
Pure Chat does not have a free trial. However, you do not want one at all, because the company offers a strong free plan that you could continue to work with for as long as you would like. The paid plans are reasonably priced too, along with the monthly payments bring along a wide set of characteristics you don’t get with the free bundle.
Let’s take a look at what plans you can choose from:
Free — For $0 you get support for a single user, 1 site, unlimited chats per month, per 1 day chat history and native cellular programs.
Starter — For $20 per month you receive support for two consumers, two sites, unlimited chats per month, a 30 day chat background, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything from the previous plan and support for five customers, three sites and 90 days of chat history.
Growing — For $100 per month you get everything from the previous plan and support for ten users, five sites, an unlimited chat history and also the ability to eliminate the Pure Chat branding.
We like the Free plan for people simply testing out the machine, but the genuine functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this guide to learn more about how employing a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which can assist you in keeping expenses down. In this report, we discuss with you some answers from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that are not satisfied with their services. Read these directions to learn the cancelation terms and other details.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to customers’ queries from anywhere.
Popular Software Connections
When choosing a live chat program, it’s important that the program integrates with other software your company is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is very good for testing and tiny operations with only a couple of products and a single rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for businesses with large support groups. Live Webcam Talk