Why Select Crisp? Live Webchat
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the perfect decision for your company and startup too. You will know how to compare live chats and which metrics might be significant for you also. Live Webchat
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our team members, which we did not use because we’re searching for quality service rather than quantity and the pricing seems to outperform the advantage. So our decision was apparent at that moment: we needed to proceed.
We found 14 times history, 30 days History and history (for higher plans this is common), also here the cost scaling was interesting. All live chats we attempted had that feature, a few at higher price tagsothers combined with a poorly implemented search feature, therefore the background was not accessible. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will talk with us” – and that was wrong – we made that mistake once. We can’t restrict on the contacts we make because we actually want to make contact with them all. Unlimited contacts was exactly what we were searching for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They think the identical way we do in Storyblokwe don’t want to restrict the user to the usage of the system (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the exact same site for over 30 seconds”. Those causes are a good way to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in all options we analyzed and mainly available in the first paid program.
Possibility to send campaign messages
From Time to Time we send mails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send pertinent content based on some metrics those live chats offer. To be honest, we’re not sending many emails, because we also hate spam on the side. So we want to send certain emails to particular target groups and : we really like the execution in the Crisp client. It is straightforward and fulfilled our needs at a reasonable price tag.
Number of agents
The broker chairs is rather Interesting, it is something that you can control. You could choose one account for the entire group (which is cheap with the majority of solutions), or you might go for one chair for each team member. Since we want to get that personal approach to our clients the idea of using one accounts for the entire team was dropped instantly. We’ve started to compare the very first paid program contrary to most of the high tier programs to observe the way the price scales again. The highest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest bundle has unlimited agents chairs included. Additionally, their free strategy permitted 2 agents, which was excellent for analyzing. Live Webchat
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our tools already – so we focused on how they work and function with Slack. We tested some of them and most are actually working very well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users using a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for the customers. Which is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we contrasted the lower grade plans and feature together with the maximum tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”ending” and those attribute we didn’t need but might need to pay for. We are pleased to say we believe we got the best fit for us, perhaps it will fit as nicely for you. We found that the list of 8 facets above is all you want to find your own best fit.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We might have had exactly the same experience with other live discussions too, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all clients that are searching for a live discussion . We have upgraded to the Crisp unlimited plan a while ago, and are thankful that we made that choice. If you’ve got a question or wish to inform us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! Live Webchat