Why choose Crisp? Live Websites
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the right decision for your business and startup as well. You may understand how to compare live talks and that metrics could be important for you too. Live Websites
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which shifted their focus from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our team members, which we did not use because we are looking for quality service rather than quantity as well as the pricing seems to outperform the benefit. So our choice was apparent at that moment: we needed to proceed.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was interesting. All live chats we attempted had this attribute, some at higher price tags, others together with a badly executed search feature, and so the history was not available. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake already once. We can’t restrict on the connections we create because we actually wish to earn contact with them all. Endless contacts was exactly what we were searching for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is enormous! They think the same way we do at Storyblokwe don’t want to restrict the user to the use of the system (eg. Content entrances or entries ), we would like to scale because their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part is available in all options we tested and mainly available in the very first paid program.
Possibility to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics people live chats provide. To be honest, we’re not sending many emails, because we also hate spam on our side. So we like to send specific emails to specific target groups and : we really enjoy the execution in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker seats is kinda Interesting, it is something that you can control. You could choose one account for the entire team (which is cheap with the majority of options ), or you could go for a single chair for each team member. Since we want to get this personal approach to our clients the notion of using one accounts for the entire group was dropped immediately. We have begun to compare the first paid plan against the majority of the high tier plans to observe the way the price scales again. The highest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their highest package has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was great for testing. Live Websites
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our resources already – so we concentrated on how they work and function together with Slack. We tested some of them and most are actually working very well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to them, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one channel to answer to your users using a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp really Ships with all the attention on that chat experience for the customers. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we compared the lower grade plans and feature together with the maximum tier programs, some are economical at the start and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”ending” and those feature we didn’t need but might need to pay for. We’re glad to state we think we have the very best match for us, maybe it will fit as well for you. We found the list of 8 aspects above is all you need to find your own best fit.
We made contact with unbelievable great people (thank You!) And companies all around the world. We might have had exactly the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all of clients who are searching for a live chat themselves. We’ve updated to the Crisp unlimited plan some time ago, and are glad that we made that decision. If you’ve got a question or wish to tell us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send a tweet or chat with us using Crisp! Live Websites