Intro Live Websites
Giving your software the name of a whole Category of applications is quite a bold move. Their title”LiveChat” clearly sends out a message:”we would like to shape the marketplace ” We’ll figure out whether that is true. Live Websites
It is worth noting that unlike other providers within this area, LiveChat bills you per concurrent user. That means one seat may be used by multiple agents, which can be particularly advantageous if your staff works in changes.
There are five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 per month. If you want more than just four topics and a full chat history, you should have a look at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and adds a staffing forecast as well as a job scheduler module” Enterprise” gives you a dedicated account manager at a cost of $149 per month.
We know that when you create a decision to buy Live Chat Software it is important not only to see how pros evaluate it in their reviews, but also to discover if the actual people and companies which buy it are really satisfied with the item. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat reviews across a wide range of social networking sites. The data is then presented in an easy to digest form revealing how many individuals had positive and negative experience with LiveChat. With that information at hand you should be armed to make an informed buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your support and service teams. It includes tools which you could use for your internet sales and marketing, web analytics, and live customer care or support requirements. The platform empowers you and your staff to talk with customers and possible clients directly on your sites and in real time.
There are 3 main components of LiveChat — a Online chat window, web-based control panel, and operator program. The operator application has cross platform capabilities that enable logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a Wide Selection of attributes and Capabilities, and probably the greatest tools among the live chat solutions that we have reviewed. You get value for your money with functions and tools that include not only chat but additionally ticketing, client engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation polls, and more.
In addition, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, It’s also available in Many major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has increased to Become of the very outstanding enterprise chat solutions relied upon by major international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of different platforms and applications, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily track your visitors in real time. You are able to check if they’re utilizing shopping cart, or even abandoning an arrangement –and invite them to chat if they do. Your helpdesk team representative can talk to more people in less time compared using a phone representative. The program can quickly generate reports for every one of your helpdesk team representative, analyzing their number of chats, time spent with a customer, or chat invitations. You get to measure the speed of your group’s responses and evaluate how to improve your ceremony. Live Websites
Integrated ticketing system
While other similar systems provide only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its ticketing system built into the platform. With this , you gain a significant advantage over the competition, letting you quickly resolve customer problems. It does the heavy lifting, which email and phone cannot manage, and allows you to get rid of lengthy queues while engaging customers with your fast replies. Its ticket management capability allows to supply tickets from discussion and mails, label tickets, and undertake automated follow-ups.
LiveChat Delivers a wide range of chat and ticket Reports which can be used to spot areas that can be optimized and improved. It is possible to quantify chat length, first reaction times, and queued visitors. These reports, along with staffing forecast, can help you correct the number of agents to pay for all chats. Customers can also find the number of chats, attained goals, and customer satisfaction levels. Having complete visibility within your chat history and performance metrics allow you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
With LiveChat, you get a full suite of Customization options such as two chat window kinds (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that provides you even greater flexibility and management for example readily changing any part of the chat window, both in terms of looks as well as behaviour. You can even add your personal social networking buttons so your customers can reach your fan page directly from discussion, and also customize agent profiles not just with titles and names but also with actual photos to find the best results. Further, you get to utilize engagement images — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for clients.
Built for e commerce and Customer care
Efficiency is the name of the game for LiveChat. As Such, it is an ideal online chat software tool for e-commerce revenue and support that provides not just an efficient and reliable communications platform with your customers, but also goals and sales tracker. Embedding a couple lines of code on your websites and you’re good to go, permitting a real-time instrument to engage and interact with your visitors or customers, and measuring the results of these participation. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android programs, you get anywhere, anytime worldwide access and functionality for your online business. Live Websites
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he receives a conversation from Jane. He sees at the history she was asking for a return policy. As he expects — she would like to reunite her shoes. As it’s Simon who deals with returns, Dave transfers Jane to Simon. Dave also tags the chat as”yield”.
Features: discussion history, transfer, tags
Problem: Customers left on their own to wonder
Because of LiveChat Software, customer support representative, Dave, checks clients’ action on the website. He notices that John Parker spends some time on a particular product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are watertight, so John decides to make a purchase. John leaves a positive comments about business’s customer service.
Characteristics: visitors Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New sneakers but she would like to understand what is store’s return policy. She needs an reply to her question as soon as possible but she does not enjoy making calls. Fortunately, she is able to start a conversation with a live chat representative. Jane types in her question oblivious that Dave can already see exactly what she is writing. As her query is rather a common one, Dave enters a previously saved material, therefore that he doesn’t need to write it on. Jane sends her message and within a second she receives a link to the return policy and a complete explanation of steps she needs to take. She finishes the chat and rates it as great.
Features: live chat, Message sneak-peek, canned responses, representative rating
LiveChat offers the following SMB and enterprise pricing bundles for users to pick from. A 30-day free trial is also available. Give the specifics a look, and choose the best strategy for your business.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month charged yearly (roughly $39 billed monthly) Ideal for full-time support team
Business Plan: $50 per seat/month billed yearly (roughly $59 billed monthly) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed only annually great for Fortune 500 companies
LiveChat is among those products we thoroughly enjoyed reviewing. It just works extremely well and is enjoyable to use. We’re also surprised that in comparison to ClickDesk, which we had on our website earlier, the amount of discussion requests skyrocketed. Though we used the same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is the new ticketing system. Offline messages go into this station and can be handled more easily by your group with various statuses (open, pending, solved).
It is not the cheapest live chat applications but certainly one of the best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their applications is simply fantastic. If Apple were ever thinking of acquiring a live chat program, I think they would have to look no more. Live Websites