Giving your software the title of a whole Category of applications is rather a daring move. Their name”LiveChat” clearly sends out a message:”we would like to shape the marketplace .” We are going to find out if that’s true. Live2Support
It’s worth noting that unlike other providers in this space, LiveChat bills you per concurrent user. That means one seat may be used by multiple agents, which is particularly advantageous if your staff works in changes.
You will find five different pricing tiers to choose from: the affordable bundle”Starter” is priced at $16 a month. Should you need more than only four topics and a full discussion history, you ought to take a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and adds a staffing prediction as well as a work scheduler module” Enterprise” provides you with a dedicated account manager in a cost of $149 per month.
We realize that when you create a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to discover whether the real people and businesses which purchase it are actually satisfied with the product. That’s why we’ve created our behavior-based Client Satisfaction Algorithm” that collects customer reviews, comments and LiveChat testimonials across a broad selection of social media sites. The data is then presented in an easy to digest form showing how many people had negative and positive encounter with LiveChat. With that information at hand you ought to be armed to make an informed buying decision you won’t repent.
LiveChat is a chat and help desk program Meant for your support and service teams. It includes tools that you could use for your internet sales and marketing, web analytics, and live customer support or support requirements. The platform enables you and your staff to converse to clients and possible clients directly on your sites and in real time.
There are 3 Major elements of LiveChat — a Online chat window, web-based control panel, and operator program. The operator application has cross platform capacities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat offers a Wide Selection of features and Capabilities, and probably the most tools among the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, client participation, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, conversation surveys, and much more.
Additionally, it provides real-time Site traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or interactive reports. Besides English, it is also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become among the most outstanding enterprise chat alternatives relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with heaps of different applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Summary of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily monitor your traffic in real time. You are able to check if they’re utilizing shopping cart, or abandoning an arrangement –and invite them to chat if they do. Your helpdesk team agent can speak to more people in less time compared using a phone agent. The program can quickly generate reports for every one of your helpdesk staff representative, analyzing their amount of chats, time spent with a customer, or chat invitations. You get to measure the rate of your team’s answers and assess how to improve your service. Live2Support
Integrated ticketing system
While other similar systems provide only basic live Chat with a couple extras, Live Chat provides full help desk functionality with its ticketing platform built into the platform. For this alone, you acquire a substantial edge over your competitors, allowing you to quickly resolve customer problems. It does the heavy lifting, which email and phone can’t handle, and lets you remove long queues while engaging customers with your fast replies. Its ticket management capacity allows to source tickets from chat and emails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a wide range of chat and ticket Reports that may be used to identify areas that can be optimized and improved. It is possible to measure chat length, first response times, and traffic traffic. These reports, together with staffing prediction, can help you adjust the number of brokers to cover all chats. Clients may also see the number of chats, achieved goals, and customer satisfaction levels. With complete visibility within your conversation history and performance metrics enable you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a full suite of Customization options including two chat window kinds (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor that provides you greater flexibility and management for example readily changing any part of the chat window, both regarding looks as well as behaviour. You could even add your own social networking buttons so your customers can reach your fan page directly from discussion, and even customize agent profiles not just with names and titles but also with real photographs to get the best outcomes. Further, you have to utilize engagement images — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for clients.
Built for e commerce and Customer care
Efficiency is the name of this sport for LiveChat. As Such, it’s an perfect online chat software tool for e-commerce sales and service providing you not just an efficient and dependable communications platform along with your customers, but also goals and revenue tracker. Embedding a couple lines of code onto your websites and you are good to go, permitting a real-time tool to participate and interact with your visitors or clients, and quantifying the results of these engagement. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anywhere, anytime worldwide access and functionality for your online business. Live2Support
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he receives a conversation from Jane. He sees at the background she was asking for a return policy. As he expects — she would like to reunite her shoes. As it is Simon who copes with returns, Dave transports Jane into Simon. Dave also tags the chat because”yield”.
Characteristics: discussion history, transfer, tags
Problem: Customers left on their own to wonder
Because of LiveChat Software, customer support agent, Dave, checks customers’ activity on the site. He finds John Parker spends some time on a particular merchandise page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are watertight, therefore John decides to make a buy. John leaves a positive comments about company’s customer services.
Features: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New sneakers but she would like to know what’s shop’s return policy. She needs an answer to her question as soon as possible but she doesn’t enjoy making calls. Fortunately, she can start a chat with a live chat agent. Jane types inside her question unaware that Dave can see exactly what she’s writing. As her query is quite a common one, Dave enters a previously saved material, so that he does not have to write it over. Jane sends her message and inside a second she receives a URL to the return policy along with a complete explanation of steps she should take. She finishes the chat and speeds it as good.
Characteristics: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the following SMB and business pricing bundles for users to choose from. A 30-day free trial is also available. Give the details that a look, and select the best plan for your company.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed yearly (or $39 billed yearly ) Ideal for full-time support team
Business Plan: $50 each seat/month billed annually (or $59 billed monthly) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 companies
LiveChat is among those products we thoroughly enjoyed reviewing. It only works really well and is fun to use. We were also surprised that compared to ClickDesk, which we had on our site before, the number of discussion requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go into this channel and can be managed more easily by your team with different statuses (open, pending( solved).
It is not the cheapest live chat applications but surely one of the very best. Their support is top notch and, at the risk of repeating myself: the user-experience with their software is simply fantastic. If Apple were ever thinking of obtaining a live chat software, I believe they would need to look no more. Live2Support