Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are many customizable facets of this particular tool, and having live chat available on your website is a procedure that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Live2Support
The Live chat program is much more involved than your average client. You will have the ability to see every one of the visitors that are on your website at any given time, as well as their own IP address, their own referral origin, their regional time, operating system and much more. While some of this information will be a whole lot more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
Once you install an account, You’re brought to a site which looks a little old fashioned. It looks like it is packed with advertisements, except it’s only a website edition of ProvideSupport. If you wont let that bother you too much, you may read the upcoming steps which you should take, such as customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s emblem. You can also add your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your own Site’s style, you are able to personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing discussions between agents. The other agent can follow-up the situation and reply within minutes. It’s helpful when an agent doesn’t have the knowledge to solve the instance. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Live2Support
Provide Support Cons
I am not a avid fan of The appearance of Provide Support interface. I miss that the personalization when it comes to the whole site. The image on the home page is a Stock picture which provides you the impression that everything there doesn’t have any personality as well. The movie tutorial I saw felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality might not have any effect on customer service on your site, it definitely discourages people like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four Kinds of Payments, every month every two months, every six months and yearly. Paying annually is the ideal alternative or all of the plans. They offer 3 plans — small business using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF document where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor information provides you an insight into what clients are looking for. You have tons of customization options that you can use in your chat.
If you are not bothered by A little old expression of the program, you may discover there what you want to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be tried with no cost for 30 days. All features (out of further operators) could be accessed with this free time trial period. Provide Support will not always harass you if you do not take advantage of the supply, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of charging and service that’s provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat option on your website, our very best suggestion would be to give this program a download, try it out for 30 days, and decide at the end of the free period whether you’d like to keep from that point. Live2Support