Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of this tool, and using live chat which can be found on your website is a procedure which can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Liveadmins
The Live chat program is much more involved than your normal client. You’ll be able to observe every one of those visitors which are on your site at any given time, in addition to their own IP address, their own referral source, their regional time, working system and a whole lot more. While some of the information will be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You are brought to a site that seems somewhat old fashioned. It looks like it’s full of ads, but it’s only a website version of ProvideSupport. If you won’t let that bother you too much, you can read the next steps which you ought to take, like customizing your conversation messenger window, then add chat buttons to your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s emblem. It is also possible to put in your operator’s picture so the chat appears more personal. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If you want to match your Site’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited . You can also see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing discussions between agents. Another representative can follow the case and reply within minutes. It’s useful when an agent does not have the knowledge to solve the instance. Due to transferring chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Liveadmins
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support interface. I miss the personalization when it concerns the whole website. The image on the main page is a Stock picture which provides you the impression that everything there doesn’t have any character as well. The movie tutorial I watched felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of character might have no effect on customer support on your site, it certainly discourages people like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is the best option or all the plans. They offer 3 plans — little business with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF file where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor information provides you an insight in what customers are searching for. You have a lot of customization options that you may use in your conversation.
If you’re not bothered by A tiny old look of the program, you might discover there what you want to provide customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be tried without any cost for 30 days. All attributes (out of further operators) could be retrieved with this free time trial interval. Provide Support won’t continually harass you in the event that you don’t take advantage of their supply, either, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of billing and service that is provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat solution on your site, our best suggestion would be to provide this app a download, try it out for 30 days, and decide in the end of the free period whether you would like to continue from there. Liveadmins