Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are lots of customizable aspects of this particular tool, and having live chat available on your site is a procedure which may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Liveagent
The Live chat app itself is a great deal more involved than your normal client. You’ll be able to see every one of the visitors that are on your site at any particular time, in addition to their own IP address, their referral origin, their local time, working system and a whole lot more. While some of this information will be a whole lot more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
After you set up an account, You are brought to a site which seems somewhat old fashioned. It seems like it is packed with advertisements, but it is just a website edition of ProvideSupport. If you won’t let this disturb you too much, you can read the next steps which you should take, such as customizing your conversation messenger window, then add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s emblem. You can also add your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your Site’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing discussions between representatives. The other agent can follow-up the case and reply within seconds. It is helpful when an agent does not have the knowledge to solve the instance. Thanks to transferring talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Liveagent
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole website. The image on the home page is a Stock picture which gives you the impression that everything there does not have any personality too. The video tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character here might have no effect on customer support on your site, it certainly discourages people like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the best alternative or each the plans. They offer 3 plans — small company with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor info provides you an insight into what customers are searching for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A tiny old look of the program, you might discover there what you want to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted without any cost for 30 days. All features (outside of further operators) can be accessed with this free time trial period. Provide Support will not continually harass you if you do not take advantage of their supply, possibly, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and service that’s provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat option on your site, our very best suggestion is to give this program a download, try it out for 30 days, and decide at the end of the free period whether you’d like to keep from there. Liveagent