There is no motive live chat should not be easy. Livecha
It’s about connecting with your customers and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops give you a much too intimidating interface with tools which are overkill for this type of rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program that aids small companies provide instant replies and convert more prospects.
You’re not going to find anything crazy with this tool, but that is the glory of this. The pricing is simple. The features are easy, and the overall interface makes it quite simple to communicate with customers who want answers quickly.
So let us take a deeper look into the live chat platform to understand who it is ideal for and all of the features are most impressive.
Pure Chat is a live chat software that allows users to communicate with their clients directly on their website. Its features include unlimited agents, boundless chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it has generally positive evaluations. We also shared its available pricing options.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the program is easy to set up and navigate due to its user friendly interface. They also like the way the tab switches to an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a positive review of Chat on G2 Crowd said they have been able to persuade customers to commit to a purchase within minutes of communication through the app. He also likes how the tool supplies them with a way to answer customers’ questions quickly and market their goods without the usage of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative review of Chat on Capterra whined about getting timed out with notifications. He clarified that making it hard to keep agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you can track your traffic. By way of instance, if you are sitting on the Chat backend you’ve got the ability to view which users are browsing your site in real time. So if somebody is looking at a pair of shoes you sell on your site, you understand exactly what to start talking about, and you have the instruments for creating canned answers for certain components of your site. Livecha
The obvious start to this review is the true chat interface. Does this feel useable for both beginners and advanced users?
It all begins by revealing a chat box to the new visitor. If they’ve been to your website before, the representative about the backend sees all the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (in which the talks arrive in real-time), but it also lets you view previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes from, and you can schedule when you are available for chatting to ensure customers know when you’re online.
Implementing a conversation box on your website only requires a quick copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box appears like before, during and after the conversation. Don’t hesitate to modify around colours, set triggers for when the chat box pops open and then configure the forms that you need people to fill out before talking to you.
You have the opportunity to decide on the default stylings (which is fine,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who’d love to manage live chats while on the go. For example, if you have to leave the workplace but still want to provide the best support on the market, you won’t need to fret about it with a mobile app.
Pretty much all of the features you would find on the regular dashboard are all taken over to the mobile programs. You’ve got settings for actually executing the chats, along with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when seeing who is on your website in real time. Your customer service is constantly handled, since it functions just like texting from your cell phone.
The coverage is just one of the strongest sections of Chat, since it not only provides you the performance for exporting accounts, but it supplies amazing graphs and imagery for viewing chat metrics over time. It is possible to track your client satisfaction to make decisions about your employees or to determine which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than a number of the other options you will find for live chat. By way of example, a site is provided for studying about updates and tips, while the Guides page is full of advice on how to sell online, how to handle rude clients, the way to get more live chats and more.
The FAQ page offers you an idea of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you are going to have to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are possible and they also offer email service in-app and about the web site for many plans. Livecha
Pure Chat does not have a free trial. But you don’t need one at all, since the company offers a solid free plan that you can continue to use for as long as you want. The paid programs are reasonably priced too, along with the monthly obligations bring along a wide set of features you don’t get with the free package.
Let’s Look at what programs you can Pick from:
Free — For $0 you get support for one user, 1 website, unlimited chats per month, per one day discussion history and native mobile apps.
Starter — For $20 per month you get support for 2 consumers, two sites, unlimited chats per month, per 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything from the previous plan and support for five customers, three websites and 90 days of discussion history.
Growth — For $100 a month you receive everything from the previous plan and service for ten users, five sites, an unlimited chat history and also the capacity to eliminate the Pure Chat branding.
We enjoy the Free plan for people just testing out the machine, but the true functionality comes into play once you choose the Starter Plan. The only gripe I have is that you have to get all the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to find out more about how employing a live chat software can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that may help you keep expenses down. In this article, we discuss with you a few responses from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that are not satisfied with their services. Read the following instructions to find out the cancelation terms and other specifics.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to clients’ queries from anywhere.
Popular Software Connections
When choosing a live chat software, it’s essential that the program integrates with other applications your business is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for analyzing and small operations with only a few goods and one rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for businesses with large aid teams. Livecha