Giving your software the title of a whole Category of software is quite a bold move. Their title”LiveChat” clearly sends out a message:”we want to shape the market” We are going to figure out if that is true. Livechantic
It is worth noting that unlike other providers within this space, LiveChat invoices you a concurrent user. That means one seat can be used by numerous agents, which can be very advantageous if your staff works in shifts.
You will find five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 per month. If you need more than only four themes and a full chat history, you should have a look at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and provides a staffing prediction as well as a work scheduler module.” Enterprise” gives you a dedicated account manager in a price of $149 a month.
We know that when you create a decision to buy Live Chat Software it’s important not just to see how experts evaluate it in their reviews, but also to discover whether the real people and businesses which purchase it are really happy with the item. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer testimonials, opinions and LiveChat testimonials across a broad selection of social networking websites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with LiveChat. With that information at hand you ought to be equipped to make an informed buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your support and service teams. It includes tools which you could use for your internet sales and marketing, web analytics, and live customer care or service requirements. The platform empowers you and your team to converse to clients and possible clients directly on your websites and in real time.
There are 3 main components of LiveChat — a Online chat window, web-based control panel, and operator application. The operator application has cross-platform capabilities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a wide range of attributes and Capabilities, and probably the greatest tools one of the live chat options that we’ve reviewed. You get value for your money with tools and functions that include not just chat but additionally ticketing, client participation, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation surveys, and more.
In addition, it provides real-time Site traffic Monitoring, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, It’s also available in Many Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become among the most outstanding enterprise chat alternatives relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of other applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention a few.
Summary of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your traffic in real time. You are able to check whether they’re using shopping cart, or even abandoning an order–and encourage them to talk if they do. Your helpdesk team agent can talk to more people in less time compared using a telephone agent. The program can quickly create reports for each of your helpdesk team representative, analyzing their amount of chats, time spent with a client, or conversation invitations. You get to assess the speed of your group’s responses and assess how to improve your ceremony. Livechantic
Integrated ticketing system
While other similar systems offer only basic live Chat with a few extras, Live Chat provides full help desk functionality with its ticketing system built into the platform. With this alone, you gain a significant edge over your competitors, allowing you to quickly resolve customer problems. It does the heavy lifting, which email and telephone can’t manage, and lets you get rid of long queues while engaging customers with your quick replies. Its ticket management capability allows to source tickets from discussion and mails, label tickets, and accept automatic follow-ups.
LiveChat offers a Wide Selection of chat and ticket Reports that can be used to identify areas that can be optimized and improved. It’s possible to quantify chat duration, first response times, and queued visitors. These reports, together with staffing prediction, can help you correct the amount of brokers to cover all chats. Clients can also see the amount of chats, achieved goals, and client satisfaction levels. With complete visibility within your chat history and performance metrics enable you to fine tune your workflows and operation to be more responsive to your client’s needs.
With LiveChat, you get a Complete package of Customization options including two chat window kinds (embedded or pop-up ), six pre-made themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which gives you greater flexibility and control such as easily changing any portion of the chat window, both regarding appearances in addition to behaviour. You could also add your personal social networking buttons so your customers can reach your lover page straight from chat, and also personalize agent profiles not just with titles and names but also with actual photographs to find the best outcomes. Further, you have to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for e commerce and Customer care
Efficiency is the name of this sport for LiveChat. As Such, it is an ideal online chat software tool for e-commerce sales and service providing you not only an efficient and dependable communications platform along with your customers, but also aims and sales tracker. Embedding a few lines of code on your own sites and you are good to go, permitting a real-time instrument to participate and interact with your visitors or clients, and measuring the outcomes of these participation. With support for more than 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anyplace, anytime worldwide access and operation for your online business. Livechantic
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a conversation from Jane. He sees at the background that she had been requesting a return policy. As he expects — she would like to return her sneakers. As it is Simon who deals with returns, Dave transfers Jane into Simon. Dave also tags the chat because”yield”.
Features: discussion background, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer service representative, Dave, checks clients’ activity on the site. He finds John Parker spends some time on a particular product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are watertight, therefore John decides to make a purchase. John leaves a favorable comments about business’s customer services.
Characteristics: traffic Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to understand what’s store’s return policy. She wants an answer to her question when possible but she does not like making calls. Fortunately, she is able to begin a conversation with a live chat representative. Jane types in her question oblivious that Dave can already see exactly what she is writing. As her query is rather a common one, Dave enters a previously saved material, therefore he doesn’t need to write it on. Jane sends her message and within a second she gets a link to the return coverage and a complete explanation of steps she should take. She completes the chat and rates it as great.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the following SMB and business pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics that a look, and choose the best plan for your business.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month charged annually (or $39 billed monthly) Ideal for fulltime support staff
Business Plan: $50 each seat/month billed annually (roughly $59 billed monthly) Ideal for client support section
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 businesses
LiveChat is among the goods we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We were also surprised that in comparison to ClickDesk, which we had on our site earlier, the number of discussion requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go directly into this channel and can be managed more easily by your group with various statuses (open( pending, solved).
It is not the most affordable live chat applications but surely among the best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were ever thinking of acquiring a live chat program, I believe that they would need to look no more. Livechantic