There’s no reason live chat shouldn’t be simple. Livechar
It’s about connecting with your customers and providing them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops offer you a much too intimidating interface using tools that are overkill for such a basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software which aids small companies provide instant answers and convert more prospects.
You’re not likely to locate anything crazy with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it rather simple to communicate with customers who need answers quickly.
So let’s take a deeper look to the live chat platform to know who it’s best for and which of those features are most impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their website. Its attributes include unlimited brokers, unlimited chats, complete chat history, widget customization, and more. We compiled Pure Chat user reviews from around the web and determined that it has generally positive ratings. We also shared its own available pricing choices.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the program is simple to setup and navigate due to its user-friendly interface. They also enjoy how the tab switches into a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
An individual who left a positive review of Pure Chat on G2 Crowd stated that they were able to convince customers to commit to a purchase within minutes of communication via the app. He also likes how the tool provides them with a way to answer customers’ questions quickly and market their products without the use of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra whined about getting timed out without notifications. He clarified that this makes it hard to maintain agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the ideal time depends on how well you can track your visitors. For instance, if you’re sitting on the Chat backend you’ve got the capability to see which users are browsing your site in real-time. So if somebody is considering a pair of sneakers you sell on your site, you know exactly what to start speaking about, and you even have the instruments for making canned answers for certain parts of your website. Livechar
The obvious start to this particular review is that the true chat interface. Does this feel usable for both beginners and advanced users?
Everything starts by revealing a chat box to the new visitor. If they’ve been to your website before, the agent about the backend sees all the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (where the chats come in real-time), but it also lets you see previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you’re offered for chatting so that clients know when you are online.
Implementing a conversation box on your site only takes a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box appears like prior to, during and following the dialog. Don’t hesitate to modify around colors, set triggers for as soon as the chat box pops open and then configure the types that you want people to fill out before speaking to you.
You have the chance to decide on the default option stylings (which is nice,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who would like to handle live chats while on the move. For instance, if you have to leave the office but still want to provide the best support on the market, you won’t need to fret about it with a mobile app.
Pretty much all the features you would find on the normal dashboard are all taken over to the mobile apps. You have settings for actually executing the talks, along with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who is on your site in real-time. Your customer service is constantly handled, since it functions just like texting from your phone.
The reporting is one of the strongest parts of Pure Chat, because it not only gives you the functionality for exporting accounts, but it provides amazing graphs and vision for viewing chat metrics over time. You can monitor your client satisfaction to make decisions regarding your employees or to figure out which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other options you’ll find for live chat. By way of instance, a site is supplied for reading about updates and tips, while the Guides page is filled with information about how best to sell online, how to handle rude clients, how to get more live chats and more.
The FAQ page gives you an idea about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you are going to need to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are potential and they also provide email support in-app and on the web site for all programs. Livechar
Pure Chat does not have a free trial. However, you do not want one at all, because the company delivers a solid free plan that you can continue to work with for as long as you would like. The paid plans are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics you don’t get together with the free bundle.
Let’s Look at what programs you can Pick from:
Free — For $0 you receive support for one user, 1 site, boundless chats each month, per 1 day discussion history and native cellular programs.
Starter — For $20 a month you receive support for 2 consumers, two sites, unlimited chats each month, per 30 day chat background, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything out of the former plan and support for five customers, three websites and 90 days of chat history.
Growing — For $100 a month you get everything out of the former plan and service for ten users, five sites, an unlimited chat history and the ability to eliminate the Chat branding.
We like the Free plan for people simply testing out the system, but the genuine operation comes into play once you opt for the Starter Plan. The only gripe I have is that you need to get all the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this guide to find out more about how employing a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which may assist you in keeping down expenses. In this report, we share with you a few answers from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that aren’t pleased with their services. Read these instructions to learn the cancelation terms along with other specifics.
Can brokers use mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to customers’ queries from anyplace.
When choosing a live chat software, it’s essential that the program integrates with other applications your company is now using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for testing and tiny operations with just a couple of products and one rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for businesses with big support teams. Livechar