Background Livechart Me
Giving your applications the name of a whole Category of software is quite a daring move. Their title”LiveChat” clearly sends out a message:”we want to shape the market” We’ll find out whether that’s true. Livechart Me
It’s worth noting that unlike other providers within this area, LiveChat invoices you a concurrent user. That means one chair may be used by numerous agents, which is particularly advantageous if your team works in changes.
You will find five different pricing tiers to choose from: their affordable bundle”Starter” is priced at $16 per month. If you want more than just four themes and a complete discussion history, you ought to take a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and provides a staffing forecast in Addition to a job scheduler module.” Enterprise” provides you with a dedicated account manager at a cost of $149 a month.
We realize that when you make a decision to Purchase Live Chat Software it is important not only to see how pros evaluate it in their reviews, but also to discover if the real people and companies that buy it are really satisfied with the item. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that collects customer reviews, opinions and LiveChat testimonials across a broad range of social media websites. The information is then presented in an easy to digest form showing how many individuals had negative and positive experience with LiveChat. With that information at hand you ought to be equipped to make an educated buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your support and service teams. It includes tools which you can use for your online sales and promotion, web analytics, and live customer support or service requirements. The platform enables you and your team to talk with clients and possible clients directly on your websites and in real time.
There are 3 Major components of LiveChat — a Online chat window, online control panel, and operator program. The operator application has cross platform capabilities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a wide range of features and Capabilities, and probably the greatest number of tools among the live chat solutions that we have reviewed. You get value for your money with tools and functions that include not just chat but additionally ticketing, customer participation, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat polls, and more.
Additionally, it provides real-time Site traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or interactive reports. Aside from English, it is also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become of the very outstanding enterprise chat solutions relied upon by major global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with heaps of other applications and platforms, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention some.
Summary of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily track your visitors in real time. You are able to check if they’re using shopping cart, or even abandoning an order–and encourage them to talk in case they do. Your helpdesk team representative can speak to more people in less time compared with a telephone agent. The software can quickly create reports for each of your helpdesk team representative, analyzing their amount of chats, time spent with a customer, or chat invitations. You get to assess the speed of your group’s responses and assess how to improve the service. Livechart Me
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides full help desk performance with its ticketing platform built into the platform. With this alone, you gain a substantial edge over the competition, allowing you to quickly resolve customer problems. It does the heavy lifting, which email and phone cannot manage, and lets you get rid of lengthy queues while engaging clients with your fast replies. Its ticket management capacity allows to source tickets from chat and mails, label tickets, and accept automatic follow-ups.
LiveChat Delivers a wide range of negotiation and ticket Reports that can be used to identify areas which can be improved and optimized. It’s possible to measure chat length, first response times, and queued visitors. These reports, together with staffing forecast, can enable you to adjust the number of agents to pay for all chats. Clients may also find the number of chats, achieved goals, and customer satisfaction levels. Having complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a full suite of Customization options such as two chat window types (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor that gives you even greater flexibility and control such as readily altering any portion of the chat window, both in terms of appearances in addition to behavior. You can also add your own social networking buttons so that your customers can reach your fan page straight from chat, and even personalize agent profiles not just with names and titles but also with real photographs to get the best results. Further, you have to use engagement images — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for customers.
Built for ecommerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce sales and service providing you not only an efficient and dependable communications platform along with your clients, but also goals and revenue tracker. Embedding a few lines of code on your own sites and you are good to go, permitting a real-time tool to engage and interact with your customers or clients, and quantifying the results of these participation. With support for over 30 languages, compatibility with most browsers, and using native iOS and Android programs, you get anywhere, anytime global access and functionality for your online business. Livechart Me
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he receives a conversation from Jane. He sees in the background she was asking for a return policy. As he expects — she wants to reunite her sneakers. As it is Simon who deals with yields, Dave transfers Jane to Simon. Dave also tags the conversation as”return”.
Characteristics: chat history, transfer, tags
Problem: Clients left in their to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks clients’ action on the site. He finds John Parker spends some time on a particular merchandise page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a purchase. John leaves a favorable comments about business’s customer service.
Characteristics: traffic Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New sneakers but she want to know what’s shop’s return policy. She wants an reply to her question as soon as possible but she does not enjoy making calls. Fortunately, she can start a conversation with a live conversation representative. Jane types inside her question unaware that Dave can see exactly what she’s writing. As her query is rather a common person, Dave enters a previously saved message, therefore he does not need to write it on. Jane sends her message and inside a second she gets a URL to the return coverage along with a complete explanation of steps she needs to take. She completes the chat and speeds it as good.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the following SMB and business pricing bundles for users to choose from. A 30-day free trial is also available. Give the details a look, and choose the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed annually (or $39 billed yearly ) Ideal for fulltime support team
Business Plan: $50 each seat/month billed yearly (or $59 billed monthly) Ideal for customer service section
Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 companies
LiveChat is among the goods we thoroughly enjoyed reviewing. It only works really well and is enjoyable to use. We’re also surprised that compared to ClickDesk, which we had on our site earlier, the number of chat requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is the new ticketing system. Offline messages go directly into this station and can be managed more easily by your group with different statuses (open( pending, solved).
It’s not the most affordable live chat software but certainly one of the very best. Their service is top notch and, at the risk of repeating myself: the user-experience with their software is simply fantastic. If Apple were thinking of obtaining a live chat program, I believe that they would need to look no more. Livechart Me