Intro Livechart Me
There is no motive live chat should not be easy. Livechart Me
It is about connecting with your clients and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores offer you a much too intimidating interface with tools that are overkill for such a basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat program which aids small companies deliver instant replies and convert more leads.
You are not going to locate anything mad with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it quite simple to communicate with customers who want answers quickly.
So let’s have a deeper look into the live chat system to understand who it is best for and which of the attributes are most impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their site. Its features include unlimited brokers, boundless chats, complete chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the net and determined that it’s generally positive evaluations. We also shared its accessible pricing choices.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the app is easy to set up and navigate due to its user friendly interface. They also like how the tab switches into a email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a favorable review of Pure Chat on G2 Crowd said they have been able to persuade customers to commit to a purchase within moments of communicating via the app. He also likes the way the tool provides them with a way to answer customers’ questions quickly and market their goods without the usage of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Chat on Capterra whined about becoming timed out without notifications. He explained that making it difficult to keep agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you can track your traffic. For example, if you’re sitting on the Chat backend you’ve got the ability to see which users are surfing your site in real time. So if someone is considering a pair of shoes that you sell on your website, you understand precisely what to start speaking about, and you have the instruments for creating canned answers for certain components of your website. Livechart Me
The obvious start to this review is that the actual chat interface. Does it feel useable for both novices and advanced users?
Everything starts by showing a chat box into the new visitor. If they’ve been to your website before, the representative about the backend sees each of the customer information and interactions that have happened before. It functions exactly like an instant messenger, (in which the talks arrive in real-time), but it also lets you view previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a chat comes from, and you can schedule when you are offered for chatting so that clients know when you’re online.
Implementing a chat box on your website only requires a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box looks like before, during and after the dialog. Don’t hesitate to modify around colours, set triggers for when the chat box pops open and configure the types that you want people to fill out before speaking to you.
You’ve got the opportunity to go with the default option stylings (which can be nice,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who’d love to manage live chats while on the go. For example, if you need to leave the office but still wish to provide the best support out there, you won’t need to worry about it with a mobile program.
Pretty much all the features that you would find on the regular dashboard are carried over to the mobile apps. You’ve got settings for actually executing the chats, together with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who is on your website in real time. Your customer service is continually managed, since it works just like texting from your phone.
The coverage is one of the strongest parts of Chat, since it not only gives you the performance for exporting accounts, but it supplies beautiful graphs and imagery for seeing chat metrics with time. You can track your client satisfaction to make decisions regarding your employees or to determine which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other options you will discover for live chat. By way of example, a blog is supplied for studying about updates and tips, while the Guides page is full of advice about how best to sell online, the way to handle rude customers, the way to obtain more live chats and more.
The FAQ page gives you a good notion about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the service team are possible and they also provide email service in-app and about the web site for all plans. Livechart Me
Pure Chat does not have a free trial. However, you do not want one at all, because the provider offers a strong free plan that you could continue to work with for as long as you would like. The paid plans are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics you don’t get together with the free package.
Let us take a look at what programs you can Pick from:
Free — For $0 you receive support for one user, one site, boundless chats each month, a 1 day chat history and native cellular apps.
Starter — For $20 a month you get support for 2 users, two sites, unlimited chats per month, a 30 day chat history, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you receive everything from the previous plan and service for five users, three websites and 90 days of discussion history.
Growth — For $100 per month you get everything out of the previous plan and support for ten consumers, five sites, an unlimited chat history and the capacity to remove the Pure Chat branding.
We like the Free program for individuals just testing out the machine, but the true functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all the way up to the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this article to find out more about how using a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which can assist you in keeping down expenses. In this article, we share with you some responses from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that are not pleased with their services. Read these instructions to find out the cancelation terms along with other specifics.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to customers’ queries from anywhere.
When choosing a live chat program, it’s important that the program integrates with other software your business is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for analyzing and tiny operations with only a few goods and a single rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for companies with large support teams. Livechart Me