There is no reason live chat shouldn’t be easy. Livechart
It’s about connecting with your clients and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for online shops offer you a far too intimidating interface using tools that are overkill for such a rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program that aids small businesses provide instant answers and convert more leads.
You are not going to locate anything crazy with this particular tool, but that’s the glory of this. The pricing is simple. The features are easy, and the overall interface makes it rather easy to communicate with clients who want answers fast.
So let’s have a deeper look to the live chat platform to understand who it is best for and all of the attributes are most impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their site. Its features include unlimited brokers, unlimited chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it’s normally favorable evaluations. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the app is simple to set up and navigate because of its user-friendly interface. They also like how the tab switches to an email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a positive overview of Chat on G2 Crowd said that they have been able to persuade customers to commit to a purchase within moments of communication via the program. He also likes how the tool supplies them with a means to answer clients’ questions quickly and promote their goods without the usage of phone calls.
Most Useful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra complained about getting timed out without notifications. He clarified that making it difficult to maintain agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you can monitor your visitors. By way of instance, if you are sitting on the Pure Chat backend you have the ability to see which users are browsing your website in real time. So if someone is looking at a pair of shoes you sell on your site, you understand precisely what to start talking about, and you even have the instruments for creating canned responses for certain parts of your website. Livechart
The obvious beginning to this particular review is the actual chat interface. Does it feel usable for both novices and advanced users?
It all starts by revealing a chat box into the new visitor. If they have been to your site before, the representative about the backend sees all of the customer information and interactions that have happened in the past. It works just like an instant messenger, (where the talks come in real-time), but it also lets you see previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you’re offered for chatting so that customers know when you are online.
Implementing a conversation box on your site only requires a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box looks like prior to, during and following the dialog. Don’t hesitate to change about colours, set triggers for as soon as the chat box pops open and configure the forms that you want people to fill out before talking to you.
You’ve got the opportunity to decide on the default option stylings (which can be fine,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who would like to handle live chats while on the move. For example, if you need to leave the office but still wish to provide the best support out there, you won’t need to fret about it using a mobile program.
Pretty much all the features you would find on the normal dashboard are all carried over to the cellular apps. You’ve got settings for actually carrying out the talks, together with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when seeing who’s on your site in real time. Your customer service is constantly handled, since it functions like texting from the cell phone.
The reporting is just one of the strongest sections of Chat, since it not only provides you the functionality for exporting reports, but it supplies amazing graphs and vision for viewing chat metrics over time. It is possible to track your client satisfaction to make decisions regarding your employees or to figure out which unruly customers you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are far more impressive than a number of the other options you’ll discover for live chat. By way of example, a site is supplied for reading about updates and tips, while the Guides page is filled with advice on the best way to sell online, the way to manage rude clients, the way to get more live chats and more.
The FAQ page offers you an notion about what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks like you are going to need to complete most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are potential and they also provide email support in-app and on the website for many programs. Livechart
Pure Chat does not have a free trial. But you do not need one at all, because the provider delivers a solid free plan that you can continue to use for as long as you would like. The paid programs are reasonably priced as well, and the monthly obligations bring along a wide set of characteristics you don’t get with the free package.
Let us Look at what plans you can Pick from:
Free — For $0 you receive support for a single user, 1 website, boundless chats per month, a 1 day discussion history and native cellular programs.
Starter — For $20 a month you receive support for two users, two sites, unlimited chats each month, a 30 day chat background, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything out of the former plan and service for five users, three sites and 90 days of chat history.
Growth — For $100 per month you get everything out of the previous plan and support for ten consumers, five websites, an infinite chat history and also the capacity to eliminate the Pure Chat branding.
We enjoy the Free program for individuals simply testing out the machine, but the true operation comes into play when you choose the Starter Plan. The only criticism I have is that you have to get all the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this article to learn more about how employing a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep down expenses. In this report, we discuss with you a few answers from small business owners using these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that aren’t pleased with their services. Read these directions to find out the cancelation terms and other specifics.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ queries from anyplace.
Popular Software Connections
When choosing a live chat software, it’s essential that the software integrates with other software your business is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for testing and tiny operations with only a couple of products and one rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for companies with large support groups. Livechart