Summary Livechat Admin
Let’s start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a leaf above their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Livechat Admin
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To start a journey on this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many measures are still left. Here’s a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s very neat. There’s the Inbox section, accessible from the app’s sidebar — there land each the incoming requests from the customers. Then, we’ve got a segment invisibly, where you are able to view your current conversations. It looks like this:
When conversing with your Clients you can quickly check their information — this handy little attribute is put on the right and it’s useful when targeting your customers’ needs. What is more, below we have website visitors department, telling us about all the folks on our website.
Speaking of visitors Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see what a user authors to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, an agent get the little pop up on the right bottom, asking if they want to chat, fast answer or ignore (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it’s not very scalable. You’ve just two strategies: one is quite basic and another one might be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. Livechat Admin
A nice addition that they Offer is what they call a Callback attribute. What it does is that people can leave you their number and you can call them back at your first convenience. On their site they’re saying:”Chat is suitable for accompanying clients on the site, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You can easily get back in contact with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the programs to reply. All messages out of social networks appear directly in the JivoChat desktop or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your customers are spending a lot of time browsing through your shop on mobile, they will definitely find it rather convenient.
In case that’s not sufficient, They are throwing an API for developers, that’s the entire documentation programmers can utilize if they want to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market just for 4 years — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports which monitor the quality of your customer services.
Concerning the design, The entire website looks really nice and I can even say that UX does not lack in that department. There is 1 thing that confused me though: when I was on the main website, I clicked on the conversation window three times, until I realized that I need to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that if I needed something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are searching for a basic live chat option, it actually does come for a reasonable price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I think that they are really good in what they provide, and I believe They’ll be scaling and supplying different plans using a larger selection of features To satisfy their future clients. Livechat Admin