Introduction Livechat Api
Giving your applications the name of an entire Category of applications is rather a bold move. Their title”LiveChat” clearly sends out a message:”we want to shape the marketplace .” We are going to find out whether that is true. Livechat Api
It is worth noting that unlike other providers in this space, LiveChat bills you per concurrent user. That means one seat may be used by multiple agents, which can be very advantageous if your staff works in shifts.
You will find five different pricing tiers to choose from: their affordable bundle”Starter” is priced at $16 per month. If you want more than just four themes and a full discussion history, you ought to have a look at the”Team” ($33) plan. The”Business” ($50) tier is designed for larger teams and adds a staffing forecast in Addition to a work scheduler module” Enterprise” provides you with a dedicated account manager in a price of $149 per month.
We know that when you make a decision to buy Live Chat Software it is important not just to see how pros evaluate it in their reviews, but also to find out if the actual people and companies which buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Client Satisfaction Algorithm” that gathers customer testimonials, opinions and LiveChat testimonials across a broad range of social networking sites. The data is then presented in an easy to digest form revealing how many individuals had negative and positive encounter with LiveChat. With that information at hand you should be armed to make an educated buying decision that you won’t regret.
LiveChat is a chat and help desk application Intended for your service and support teams. It includes tools which you can use for your internet sales and promotion, web analytics, and live customer care or service requirements. The platform enables you and your team to converse with customers and potential customers directly on your websites and in real time.
There are three Major elements of LiveChat — a Online chat window, web-based control panel, and operator program. The operator program has cross platform capabilities that enable logging in and chatting with visitors via mobile and desktop devices.
LiveChat Delivers a Wide Selection of features and Capabilities, and likely the greatest tools one of the live chat options that we have reviewed. You get value for your money with tools and functions that include not just chat but also ticketing, customer participation, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, conversation polls, and more.
In addition, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, it is also available in Many Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has increased to Become of the most outstanding enterprise chat alternatives relied upon by major international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with heaps of other platforms and applications, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your traffic in real time. You are able to check whether they’re utilizing shopping cart, or abandoning an arrangement –and invite them to chat in case they do. Your helpdesk team agent can speak to more people in less time compared with a phone representative. The software can quickly create reports for each of your helpdesk staff agent, analyzing their number of chats, time spent with a customer, or chat invitations. You get to measure the speed of your team’s responses and evaluate how to improve the service. Livechat Api
Integrated ticketing system
While other comparable systems provide only basic live Chat with a few extras, Live Chat provides complete help desk performance with its own ticketing system built into the stage. For this , you gain a substantial edge over your competitors, letting you quickly resolve customer problems. It’s the heavy lifting, which email and phone can’t handle, and allows you to get rid of lengthy queues while engaging clients with your fast answers. Its ticket management capacity allows to source tickets from chat and emails, tag tickets, and accept automatic follow-ups.
LiveChat offers a wide range of chat and ticket Reports that may be used to spot areas that may be optimized and improved. It is possible to quantify chat duration, first reaction times, and queued visitors. These reports, along with staffing forecast, can enable you to correct the amount of agents to cover all chats. Clients may also find the number of chats, achieved goals, and customer satisfaction levels. Having complete visibility over your chat history and performance metrics enable you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a full package of Customization options including two chat window kinds (pop-up or embedded), six different themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you greater flexibility and management such as easily altering any part of the chat window, both in terms of looks in addition to behaviour. You can also add your own social media buttons so your clients can reach your fan page straight from discussion, and even customize agent profiles not only with names and titles but also with actual photos to get the best results. Further, you get to utilize engagement graphics — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for clients.
Constructed for e commerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it is an ideal online chat program tool for e-commerce sales and support that provides not only an efficient and reliable communications platform along with your clients, but also goals and sales tracker. Embedding a few lines of code onto your sites and you are good to go, permitting a real-time tool to engage and interact with your customers or customers, and quantifying the results of those participation. With support for more than 30 languages, compatibility with all browsers, and having native iOS and Android programs, you get anyplace, anytime worldwide access and operation for your internet business. Livechat Api
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he gets a chat from Jane. He sees in the background that she was asking for a return policy. As he anticipates — she wants to return her sneakers. As it’s Simon who copes with returns, Dave transports Jane into Simon. Dave also tags the conversation because”return”.
Features: chat history, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer service agent, Dave, checks clients’ activity on the website. He finds John Parker spends some time on a particular product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are watertight, so John decides to make a purchase. John leaves a positive feedback about business’s customer services.
Features: traffic Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New sneakers but she want to know what’s store’s return policy. She needs an reply to her question when possible but she does not enjoy making calls. Luckily, she is able to begin a chat with a live conversation representative. Jane types inside her question oblivious that Dave can already see what she is writing. As her question is rather a common one, Dave enters a previously saved material, therefore that he doesn’t have to write it on. Jane sends her message and within a second she gets a URL to the return coverage and a full explanation of steps she needs to take. She completes the conversation and rates it as great.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat provides the subsequent SMB and business pricing bundles for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best strategy for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month billed annually (roughly $39 billed yearly ) Ideal for full-time support staff
Business Plan: $50 each seat/month billed annually (or $59 billed yearly ) Ideal for customer service section
Enterprise Plan: $149 Per seat/month billed just per year Ideal for Fortune 500 companies
LiveChat is among the goods we thoroughly enjoyed reviewing. It only works really well and is enjoyable to use. We were also surprised that compared to ClickDesk, which we had on our site earlier, the number of discussion requests skyrocketed. Though we used the same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your new ticketing system. Offline messages go into this channel and can be managed more easily by your group with various statuses (open, pending( solved).
It is not the cheapest live chat software but surely among the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their software is just fantastic. If Apple were ever thinking of acquiring a live chat software, I think that they would need to look no more. Livechat Api