Why choose Crisp? Livechat Inc
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the perfect choice for your business and startup as well. You will understand how to compare live chats and which metrics could be important for you too. Livechat Inc
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re searching for quality support rather than quantity as well as the pricing seems to outperform the benefit. So our choice was clear at the moment: we had to proceed.
We found 14 times history, 30 days History and history (for higher plans that this is common), here the price scaling was intriguing. All live chats we attempted had this feature, some at higher price tags, others together with a poorly implemented search feature, therefore the history was not accessible. With Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake once. We can’t limit on the contacts we make because we actually want to earn contact with them all. Endless contacts was exactly what we were searching for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They think the identical way we do at Storyblokwe don’t wish to limit the user to the usage of this system (eg. Content entrances or entries ), we would like to scale because their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those triggers are a good method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in most solutions we analyzed and mainly available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send relevant content according to some metrics those live talks offer. In all honesty, we are not sending many mails, because we hate spam on the side. Therefore we like to send specific mails to particular target groups and again: we really like the execution in the Crisp customer. It’s straightforward and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker chairs is kinda Intriguing, it is something you can control. You could choose one account for the whole group (which can be cheap with the majority of options ), or you could go for a single seat for every team member. Since we want to have that personal approach to our customers the notion of using one accounts for the whole group was dropped instantly. We have started to compare the first paid plan contrary to the majority of the high tier programs to observe how the cost scales again. The highest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found their greatest package has unlimited agents chairs included. Also, their free strategy permitted 2 agents, which was great for testing. Livechat Inc
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and included most of our resources already – so we focused on how they work and perform together with Slack. We tested some of them and most are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one station to answer to your users using a very simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for your customers. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we contrasted the lower grade plans and attribute together with the maximum tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”end” and those feature we did not need but would need to pay for. We’re glad to say that we think we have the best match for us, perhaps it will fit as nicely for you. We found the list of 8 aspects above is all you want to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We might have had the same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all of clients that are searching for a live chat . We’ve updated to the Crisp unlimited plan some time ago, and are thankful that we made that choice. In case you’ve got a query or want to inform us about your experience using Crisp and other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Livechat Inc