Introduction Livechat Inc
There is no reason live chat shouldn’t be simple. Livechat Inc
It’s all about connecting with your customers and giving them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops give you a far too intimidating interface using tools which are overkill for this type of basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program which aids small companies deliver instant answers and convert more leads.
You are not going to find anything mad with this tool, but that’s the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it rather simple to communicate with customers who need answers fast.
So let’s take a deeper look to the live chat platform to know who it’s best for and which of those attributes are impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their website. Its features include unlimited agents, boundless chats, complete chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the net and determined that it has normally positive evaluations. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the program is simple to set up and navigate because of its user friendly interface. They also like how the tab switches into a email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive review of Pure Chat on G2 Crowd said that they were in a position to convince customers to commit to a buy within minutes of communication through the app. He also likes the way the tool provides them with a means to answer clients’ questions quickly and promote their products without the usage of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Chat on Capterra whined about getting timed out with notifications. He explained that making it hard to maintain agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the ideal time depends on how well you can track your visitors. For example, if you’re sitting on the Chat backend you have the ability to view which users are browsing your site in real time. So if somebody is considering a pair of sneakers you sell on your website, you know precisely what to start speaking about, and you have the tools for creating canned responses for specific components of your site. Livechat Inc
The obvious beginning to this review is that the true chat interface. Does this feel usable for both beginners and advanced users?
Everything begins by revealing a chat box to the new visitor. If they have been to your site before, the agent on the backend sees each the customer information and interactions that have happened in the past. It works just like an instant messenger, (in which the talks arrive in real time ), but in addition, it lets you view previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you are available for chatting so that clients know when you are online.
Implementing a conversation box on your site only takes a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box appears like prior to, during and following the conversation. Don’t hesitate to modify about colors, set triggers for when the chat box pops open and then configure the forms that you need individuals to fill out before speaking to you.
You’ve got the chance to decide on the default option stylings (which can be fine,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who’d love to manage live chats while on the go. By way of instance, if you need to leave the workplace but still want to give the best support out there, you won’t have to worry about it using a mobile app.
Pretty much all of the features you would find on the normal dashboard are all taken over to the cellular programs. You’ve got settings for actually executing the talks, together with setting your availability, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who is on your website in real-time. Your customer support is constantly managed, since it works just like texting from your cell phone.
The reporting is just one of the strongest sections of Chat, because it not only provides you the functionality for exporting reports, but it supplies amazing graphs and vision for viewing chat metrics over time. It is possible to monitor your client satisfaction to make decisions about your staff or to determine which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other solutions you’ll find for live chat. For instance, a site is supplied for studying about updates and suggestions, while the Guides page is filled with advice about the best way to sell online, how to manage rude clients, the way to get more live chats and more.
The FAQ page gives you a good notion about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to need to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are potential and they also provide email support in-app and on the web site for all plans. Livechat Inc
Pure Chat does not have a free trial. However, you do not need one at all, because the provider offers a strong free plan that you can continue to use for as long as you would like. The paid plans are reasonably priced too, along with the monthly payments bring along a broad set of features you don’t get with the free package.
Let us take a look at what plans you can choose from:
Free — For $0 you get support for a single user, one website, boundless chats per month, per 1 day discussion history and native cellular programs.
Starter — For $20 a month you get support for two users, two websites, unlimited chats each month, per 30 day chat history, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything from the former plan and service for five customers, three websites and 90 days of chat history.
Growing — For $100 per month you receive everything out of the previous plan and service for ten users, five sites, an unlimited chat history and the ability to remove the Chat branding.
We enjoy the Free plan for individuals simply testing out the machine, but the true operation comes into play when you choose the Starter Plan. The only gripe I have is that you have to get all the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to learn more about how using a live chat program can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which may help you keep down expenses. In this article, we share with you a few responses from small business owners using these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who are not pleased with their services. Read the following directions to find out the cancelation terms along with other specifics.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to respond to customers’ queries from anyplace.
When deciding upon a live chat software, it is essential that the software integrates with other applications your company is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for testing and tiny operations with only a few products and a single rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for companies with large aid groups. Livechat Inc