Giving your applications the name of an entire Category of applications is quite a daring move. Their title”LiveChat” certainly sends a message out:”we would like to shape the marketplace ” We are going to figure out whether that is true. Livechat
It’s worth noting that unlike other providers in this space, LiveChat bills you per concurrent user. That means one chair may be used by multiple agents, which can be particularly advantageous if your team works in changes.
There are five different pricing tiers to choose from: the most affordable bundle”Starter” is priced at $16 a month. Should you need more than just four themes and a full discussion history, you should take a look at the”Team” ($33) program. The”Business” ($50) grade is designed for bigger teams and adds a staffing prediction as well as a work scheduler module.” Enterprise” provides you with a dedicated account manager in a cost of $149 a month.
We know that when you make a decision to Purchase Live Chat Software it’s important not just to see how pros evaluate it in their reviews, but also to discover whether the real people and businesses that buy it are really satisfied with the product. That is why we’ve created our behavior-based Client Satisfaction Algorithm” that gathers customer reviews, opinions and LiveChat testimonials across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative encounter with LiveChat. With that information at hand you should be equipped to make an educated buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your support and service teams. It includes tools that you could use for your online sales and promotion, web analytics, and live customer support or service requirements. The platform enables you and your staff to converse to customers and potential customers directly on your websites and in real time.
There are 3 main elements of LiveChat — a Online chat window, online control panel, and operator application. The operator program has cross-platform capabilities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat offers a wide range of features and Abilities, and probably the greatest tools one of the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not only chat but additionally ticketing, customer engagement, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, chat polls, and more.
In addition, it provides real-time Site traffic Monitoring, dashboards and statistics, efficiency analysis, and custom/standard or interactive reports. Besides English, It’s also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become among the most outstanding enterprise chat alternatives relied upon by leading international brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with heaps of different platforms and applications, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily monitor your traffic in real time. You are able to check if they are using shopping cart, or abandoning an arrangement –and invite them to chat if they do. Your helpdesk team representative can talk to more people in less time compared using a phone representative. The program can quickly generate reports for every one of your helpdesk team agent, analyzing their amount of chats, time spent with a customer, or conversation invitations. You get to measure the speed of your team’s answers and assess how to improve your ceremony. Livechat
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides full help desk functionality with its ticketing platform built into the stage. With this alone, you acquire a substantial edge over your competitors, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and phone can’t manage, and allows you to remove lengthy queues while engaging customers with your fast replies. Its ticket management capacity allows to supply tickets from chat and emails, tag tickets, and undertake automated follow-ups.
LiveChat offers a wide range of negotiation and ticket Reports that can be used to spot areas that can be optimized and improved. It is possible to measure chat duration, first response times, and queued visitors. These reports, along with staffing prediction, can enable you to correct the number of brokers to cover all chats. Customers can also find the amount of chats, attained goals, and customer satisfaction levels. With complete visibility over your chat history and performance metrics enable you to fine tune your workflows and performance to be more responsive to your customer’s needs.
With LiveChat, you get a full suite of Customization options such as two chat window kinds (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor that gives you even greater flexibility and control for example readily changing any part of the chat window, both in terms of looks as well as behavior. You can also add your own social networking buttons so that your customers can reach your lover page straight from chat, and even personalize agent profiles not only with names and titles but also with actual photographs to find the best outcomes. Further, you get to use engagement images — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for clients.
Built for ecommerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce sales and support that provides not only an efficient and dependable communications platform with your clients, but also goals and revenue tracker. Embedding a couple lines of code onto your own sites and you are good to go, allowing a real-time tool to engage and interact with your customers or clients, and measuring the outcomes of these engagement. With support for over 30 languages, compatibility with most browsers, and using native iOS and Android apps, you get anywhere, anytime worldwide access and functionality for your internet business. Livechat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he gets a chat from Jane. He sees at the history she had been requesting a return policy. As he expects — she wants to reunite her sneakers. As it is Simon who copes with returns, Dave transfers Jane to Simon. Dave also tags the conversation because”yield”.
Characteristics: discussion background, transfer, tags
Problem: Customers left in their to wonder
Thanks to LiveChat Software, customer support agent, Dave, checks clients’ activity on the website. He finds John Parker spends some time on a particular product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are indeed waterproof, so John decides to make a purchase. John leaves a positive comments about business’s customer services.
Characteristics: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New sneakers but she would like to understand what is store’s return policy. She wants an answer to her question as soon as possible but she does not enjoy making calls. Fortunately, she is able to begin a chat with a live chat representative. Jane types inside her question oblivious that Dave can already see what she’s writing. As her question is quite a common person, Dave enters a previously saved material, therefore that he does not need to write it over. Jane sends her message and within a second she receives a URL to the return coverage and a complete explanation of steps she needs to take. She finishes the conversation and speeds it as great.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat provides the subsequent SMB and enterprise pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics that a look, and select the best strategy for your business.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed annually (roughly $39 billed monthly) Ideal for fulltime support staff
Business Plan: $50 per seat/month billed yearly (or $59 billed yearly ) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed just annually Ideal for Fortune 500 businesses
LiveChat is among those products we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We’re also surprised that compared to ClickDesk, which we had on our website earlier, the number of discussion requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go into this station and can be managed more easily by your team with various statuses (open( pending( solved).
It is not the cheapest live chat applications but certainly one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were thinking of obtaining a live chat program, I think that they would have to look no more. Livechat