Introduction Livechat Pricing
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of the tool, and using live chat available on your website is a process that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Livechat Pricing
The Live chat program itself is a great deal more involved than your average customer. You will have the ability to see each of the visitors which are on your website at any particular time, as well as their own IP address, their own referral source, their regional time, operating system and a whole lot more. While some of this info is going to be a whole lot more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any help. They offer 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a site which looks a little old fashioned. It looks like it is full of advertisements, but it’s only a site version of ProvideSupport. If you wont let this bother you too much, you can read the next steps that you ought to take, like customizing your chat messenger window, then add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s emblem. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that fit your site’s main theme.
If You Would like to match your Website’s style, you are able to customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing chats between agents. Another agent can follow the case and answer within seconds. It’s useful when an agent doesn’t have the knowledge to address the instance. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Livechat Pricing
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support interface. I miss the personalization when it concerns the whole site. The image on the main page is a Stock image which provides you the impression that everything there doesn’t have any character as well. The movie tutorial I saw felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality might have no impact on customer support on your site, it certainly discourages people like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four Kinds of Payments, every month every two months, every six months and yearly. Paying annually is the best option or each the plans. They provide 3 plans — little company using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF document in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor information provides you an insight into what clients are looking for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A tiny old look of the application, you might find there what you want to give customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any price for 30 days. All attributes (out of additional operators) can be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you if you do not take advantage of the supply, possibly, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of charging and support that’s provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat solution on your site, our very best suggestion would be to provide this app a download, try it out for 30 days, and decide at the end of the free period if you’d like to keep from that point. Livechat Pricing